Lexis Mora
Denver
Summary
Versatile and dynamic, with a proven track record at Sodexo USA for enhancing patient experience through exceptional communication and safety protocols. Excelled in staff management and training at Einstein Bagels, boosting team productivity and customer satisfaction. Skilled in patient confidentiality and customer service, consistently achieving significant improvements in operational efficiency and client trust.
Overview
5
5
years of professional experience
Work History
Patient Transporter
Sodexo USA
01.2024 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Supervisor
Einstein Bagels
09.2021 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Lead Food Service Worker
Cinnabon
10.2019 - 04.2021
- Promoted brand awareness through community outreach initiatives such as food drives and charity events.
- Ensured strict adherence to allergen protocols by monitoring food preparation areas and educating staff on proper handling techniques for dietary restrictions.
- Collaborated with other team members to develop innovative menu items, resulting in increased sales and repeat customers.
- Provided ongoing support for staff development, conducting regular performance evaluations and offering constructive feedback to foster growth.
Education
Required
Brady High School
Lakewood, COSkills
- Patient communication
- Training and mentoring
- Meal preparation
- Patient safety
- Sanitation procedures
- Patient confidentiality
- Staff management
- Customer service
Timeline
Patient Transporter
Sodexo USA
01.2024 - Current
Supervisor
Einstein Bagels
09.2021 - 12.2023
Lead Food Service Worker
Cinnabon
10.2019 - 04.2021
Required
Brady High School
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