Lexi Griffith

● Skilled in guiding clients and Agents through our coverage options, ensuring policy compliance, and providing exceptional customer service

● Adept at problem solving objections, issuing policies, and utilizing Hagerty systems like Shelf, HVT, Grind my Gears, Slack and more, to optimize client and Agent satisfaction.

● Developed strong patience and active listening skills, enabling effective communication, problem solving, and customer relationship management.

● A successful leader for results in the Career Path Pilot Program (Service) -1 year

● Consistently meeting and exceeding quarterly goals at Hagerty – 2 years

● Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was always provided to clients.

● Ability to lead large teams to achieve desired results – over 15 years

● Bar manager during the toughest times we have faced for business and was able to keep the small business open, even exceed sales expectation, while continuing to stay in compliance with new City health regulations.

● Strong background in staff scheduling, training, and inventory management

● Skilled in ensuring exceptional customer satisfaction and produced repeat loyalty. Quickly adapting to new systems, and effectively teaching them to others to enhance operational efficiency

Sales Associate (Nordstrom Rack/Nordstrom), Assistant Manager (Nordstrom Rack/Nordstrom), Department Manager, Nordstrom Rack

● Utilized customer database to create sustainable relationships with prestige clients, individualizing service to fit their style, budget, and needs.

● Created and fostered an environment dedicated to customer service and embodied professionalism, ownership, and initiative within several in-store departments. I also created schematics, made plans, and merchandised a $10 million floor.

● Supervised and led the opening of 2 new stores and building teams from scratch. Coaching and leading a team of 20+ employees and 2 assistants. Executed HR functions related to hiring, training, coaching, and employment separation of store employees.

● Nordstrom Customer Satisfaction, Training, and successful experience specialist - 10 years