Lexi Fischer
Colorado Springs
Summary
Detail-oriented professional with a strong background in delivering service, managing complex information, and resolving issues in fast-paced environments. Builds relationships and communicates effectively while coordinating multiple priorities. Demonstrates problem-solving abilities and attention to detail, quickly adapting to new systems. Seeking a remote role in Customer Support, Client Services, Insurance, or Administration to enhance customer experiences through strong communication and organizational skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Education & Student Support Specialist
Academy School District 20
Colorado Springs, CO
08.2021 - Current
- Delivered responsive, high-quality support to students, families, and colleagues by addressing inquiries, resolving concerns, and providing accurate information, enhancing overall satisfaction.
- Communicated professionally through phone, email, virtual meetings, and in-person interactions, fostering clear understanding and collaboration.
- Built strong relationships through empathy and active listening, creating a supportive environment that encouraged open communication.
- Research issues, identify appropriate solutions, and follow through to successful resolution.
- Maintain detailed electronic records while ensuring confidentiality and data accuracy.
- Utilize multiple software systems and databases to document interactions and maintain accurate records.
- Manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail.
- Collaborate with cross-functional teams to improve processes and ensure positive outcomes.
- Adapt quickly to changing priorities, policies, and technology while maintaining productivity.
Program Lead
Cheyenne Mountain Zoo
Colorado Springs, CO
05.2017 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Designed and developed program curriculum, resources, and processes to support successful program operations and participant engagement.
- Led and supported a team of mentors by providing training, guidance, daily communication, and operational oversight.
- Managed high-volume communication with families, staff, and internal departments, resolving concerns and providing timely, professional support.
- Coordinated daily team meetings, schedules, and priorities to ensure consistent execution and a positive participant experience.
- Completed program evaluations, maintained documentation, and identified opportunities for process improvements.
Education
Bachelor of Arts / Science - Inclusive Elementary Education
University of Colorado At Colorado Springs
Colorado Springs, CO05-2021
Master of Education - Reading
Kings College
Wilkes-Barre, PA05-2025
Skills
- Customer Service
- Client Support
- Case Management
- Problem Resolution
- Student Data Management
- Educational Reporting
- Data Entry
- Document Management
- Infinite Campus
- Office software
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Database Management
- Virtual Communication Platforms
- Written Communication
- Office applications
- Collaboration software
- Process Improvement
- Data confidentiality
- Data Analysis
Certification
Certified Academic Language Practitioner
Timeline
Education & Student Support Specialist
Academy School District 20
08.2021 - Current
Program Lead
Cheyenne Mountain Zoo
05.2017 - 08.2020
Bachelor of Arts / Science - Inclusive Elementary Education
University of Colorado At Colorado Springs
Master of Education - Reading
Kings College