Mandi Unger
Denver
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
13
13
years of professional experience
Work History
Account Executive
Total Quality Logistics (TQL)
Denver
01.2025 - Current
- TOP 3 associate
- Assist customers with needs
- Collaborate with other departments in firm
- Establish working communication with clients
- Draft and present a high volume of client quotes
- Demonstrate leadership tactics
- Perform needs assessments to gather essential information
- Manage payments
Assistant Manager
Hand & Stone Massage and Facial Spa Cherry Creek
Denver
05.2024 - 12.2024
- Oversee front and back of house operations
- Generate daily reports and communicate performance with staff
- Identify sales goals and implement strategies to meet goals
- Guarantee guest satisfaction and problem resolution
- Execute promotional events and marketing tactics
- Recruit top performing service providers
- Timely submissions of payment dispute defenses
- Organize staff schedules (time off, payroll, etc.)
- Ensure all service providers are in compliance with insurance and licensing requirements
- Adhere to corporate vision and standards
Front desk/Key Holder
Massage Envy Cherry Creek
Denver
01.2023 - 04.2024
- Top sales associate month after month
- Connect clients to memberships, services, and retail products to support the mission of total body care
- Navigate POS system accurately and quickly
- Smart and savvy with solid math and computer skills; confidence handling cash
- Expert in customer service who makes everyone I interact with feel valued and supported
- Multi-tasker
- Passionate and driven
Customer Service Representative
Safeco Insurance; Liberty Mutual
Golden
06.2019 - 11.2020
- Problem-solving with compassionate, friendly service
- Efficient document analysis and review
- Billing and Product advisor
- Prioritize professional development utilizing Best Practices
- Evaluated on Key Performance Indicators metrics including: 1. customer satisfaction; 2. Number of intercepted inbound calls; 3. Call analysis monitoring speed, volume, tone, and pauses; 4. Data entry, activity coding, call disposition; 5. Adherence to daily schedule and script
Legal Assistant/Case Manager
Berumen Law Firm, P.C.
Denver
05.2017 - 08.2018
- Promotion in 6 months
- Bankruptcy Law case manager of 200 + open cases
- Family Law account manager
- Intake specialist
- Company liaison with clients, chamber staff, trustees, collections agencies, and attorneys
- Draft and file State and Federal court documents
- ICCES, Cincompass, Abacus time entry
- Compliant with audits
Twin Peaks Girl
Twin Peaks
Centennial
10.2015 - 02.2016
- Emphasized in merchandise sales
- General serving duties
- Generated clientele base with email promo cards
- Ranked in the upper-most percentile in performance consistently
A&F Model
Abercrombie & Fitch
Denver
09.2012 - 12.2012
- Cultural sensitivity towards customers showing ability to build rapport in multicultural settings
- Modeled clothing line on a seasonal basis
- Assembled displays of product for in-store display
- Generate solutions and resolve complaints
- Proven relationship builder with unsurpassed interpersonal skills
Education
Bachelor - Arts
University of Colorado
High School Diploma -
Yuma High School
Yuma, COSkills
- Phone etiquette
- Client communication
- Administrative experience
- Staff management
- Customer service
Timeline
Account Executive
Total Quality Logistics (TQL)
01.2025 - Current
Assistant Manager
Hand & Stone Massage and Facial Spa Cherry Creek
05.2024 - 12.2024
Front desk/Key Holder
Massage Envy Cherry Creek
01.2023 - 04.2024
Customer Service Representative
Safeco Insurance; Liberty Mutual
06.2019 - 11.2020
Legal Assistant/Case Manager
Berumen Law Firm, P.C.
05.2017 - 08.2018
Twin Peaks Girl
Twin Peaks
10.2015 - 02.2016
A&F Model
Abercrombie & Fitch
09.2012 - 12.2012
Bachelor - Arts
University of Colorado
High School Diploma -
Yuma High School