Levi Bonnell
Southern Tire Mart
Commerce City
7
years of professional experience
Dynamic Service Manager with a proven track record at Truck Tire Center, excelling in tire installation and repair. Recognized for enhancing customer satisfaction through effective troubleshooting and attention to detail. Skilled in training teams and implementing quality control, driving operational efficiency and fostering a culture of safety and excellence.
Work History
Service Technician
3 Years 6 Months- Diagnosed and repaired tire and wheel assembly issues efficiently.
- Conducted routine inspections to ensure safety and performance of vehicles.
- Utilized diagnostic equipment to identify mechanical problems accurately.
- Assisted customers with product selection and service recommendations.
- Maintained clean and organized work environment adhering to safety standards.
- Trained new technicians on proper repair techniques and customer service protocols.
- Streamlined workflow processes, enhancing service speed and customer satisfaction.
- Led team in implementing best practices for tire installation and maintenance procedures.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Manager
1 Year 9 Months- Supervised daily operations to ensure timely tire service and customer satisfaction.
- Trained and mentored new team members on service protocols and safety procedures.
- Implemented inventory management processes to streamline tire stock control.
- Analyzed customer feedback to identify service improvement opportunities.
- Coordinated with suppliers to maintain optimal tire inventory levels and quality standards.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Shop Foreman
1 Year 11 Months- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on tire installation and repair techniques.
- Implemented quality control procedures to enhance service standards and customer satisfaction.
- Coordinated scheduling for staff and equipment to optimize shop productivity.
Education
High School Diploma
Skills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Valid Driver's license
Troubleshooting skills
Flexible and adaptable
Timeline
Service Technician
Southern Tire Mart
02.2023 - CurrentRead More
Service Manager
Truck Tire Center
05.2021 - 02.2023Read More
Shop Foreman
A and E Tire
06.2019 - 05.2021Read More
Brighton High School
High School Diploma
Read More