Leticia Medina
Aurora
Summary
Dynamic operations manager with a proven track record at Kohls Department Store, enhancing customer satisfaction through effective communication and process improvements. Skilled in cash handling and customer service, I fostered a positive work environment, leading to higher employee retention and increased productivity. Committed to delivering exceptional customer experiences.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
King Soopers
01.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Operations Manager
Kohls Department Store
04.2007 - 04.2025
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Coronado High School
El Paso, TX05-1993
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Customer focus
- POS system operation
- Retail merchandising
- Time management
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
King Soopers
01.2022 - Current
Operations Manager
Kohls Department Store
04.2007 - 04.2025
Coronado High School
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