Leta Taylor
Colorado Springs
Summary
Director of Operations for an e-commerce business with full cycle operations and daily management expertise. Achieved measurable results by leading teams in a fast-paced environment while managing risks to safeguard assets. Proficient in Human Resources, Team Management, Finance, and Customer Service, with additional experience in Health Information Management and Electronic Health Records. Strong background in project management and process optimization, driving organizational performance through innovative solutions and strategic planning.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
DIRECT GLOBAL TRADE CORPORATION
06.2017 - Current
- Provides human resources support for personnel; manages employee benefits programs, processes payroll & time off requests, and advises senior executives on policy updates. Conducts and completes performance reviews.
- Facilitate operational directives and training including inventory control, pick pack and ship processes and customer service protocols over teams in three states.
- Execute product marketing placement and promotions to elevate sales of new and existing products.
- Maintain and develop products on the website and all ecommerce sales channels.
- Supervised completion of financial paperwork and tracking reports as well as profit and loss statements
- Oversees product import process and receiving of goods.
Call Center and Data Entry Lead
CURRENT INC.
10.2010 - 12.2017
- Supervised teams in the call center and data entry departments and met daily metrics.
- Maintained labor percentage to sales, hired and trained new associates for call center, data entry, and traffic desk.
- Coached representatives and performed quality assurance audits, maintained department schedules.
- Managed a variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently.
Health Information Services Technician II
CENTURA HEALTH
12.2015 - 09.2017
- Scanned, filed, and maintained patient documentation, performed qualitative and quantitative chart audits.
- Processed discharge charts, worked on physician delinquencies, helped process Release of Information requests.
- Collaborated with physicians to manage transcription audits and corrections.
- Super user during the implementation of Epic electronic health record system
Assistant Store Coach
SEARS
12.2005 - 09.2008
- Recruited, hired, trained and coached new associates for all soft lines departments.
- Exceeded Sales and Profit performance plans.
- Set up displays, visual merchandising and sales signage, merchandised departments to plan-o-gram.
- Maintained overall department appearance, merchandising and cleanliness.
- Created department schedules.
Assistant Store Manager
BED BATH AND BEYOND
08.2002 - 12.2005
- Trained cashier staff in superior customer service and resolved customer service issues.
- Responsible for controlling expenses, and inventory shrink.
- Performed human resource and staffing duties
- Ordered merchandise, shipped and received inventory.
- Maintained facility
- Set up displays, fixtures and signage.
Education
Associates of Science - Health Information Management
Arapahoe Community College
Littleton, CO06-2015
Skills
- Team Leadership
- Policy Implementation
- Finance
- Process Improvement
- Organizational Communication
- Call Center
- Adaptability
- Microsoft Office Suite
- Operational efficiency
- Strategic planning and execution
- Operations oversight
Certification
Registered Health Information Technologist (RHIT) July 2015 - 2019
Timeline
Director of Operations
DIRECT GLOBAL TRADE CORPORATION
06.2017 - Current
Health Information Services Technician II
CENTURA HEALTH
12.2015 - 09.2017
Call Center and Data Entry Lead
CURRENT INC.
10.2010 - 12.2017
Assistant Store Coach
SEARS
12.2005 - 09.2008
Assistant Store Manager
BED BATH AND BEYOND
08.2002 - 12.2005
Associates of Science - Health Information Management
Arapahoe Community College
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