Lesly Estefani Hernandez León
Business Administration
Bogotá,DC
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 3 years of related experience.
Overview
10
10
years of post-secondary education
4
4
years of professional experience
Work History
Agent Services Representative
Mercado Libre Co.
Bogotá D.C, Colombia
2019.12 - Current
Management of CX tool, support in customer service on payments and functionalities of the company's platform, management of Excel and support in management of Macros 360, HT, NPS, Productivity, among other management indicators.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Control Tower/Supervisor
Directv
Bogotá D.C, Colombia
2017.07 - 2019.11
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed. Quality management, Compliance monitoring, Indicator control; Customer Support; Technical help.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Education
Undergraduate - Business Administration And Management
Areandina Foundation
Colombia 2020.06 - Current
Business Management Technologist - Business Management
SENA
Bogotá D.C 2016.01 - 2018.01
High School Diploma -
Las Americas College
Bogotá D.C 2010.01 - 2015.12
Language Academy - English Language A1 To C1
Smart
Bogotá D.C 2020.01 - 2021.06
Skills
Staff Training
Account servicing
Customer Relations
Retention strategies
Written Communication
Supervision
Product promotions
Strategic Planning
Timeline
Undergraduate - Business Administration And Management
Areandina Foundation
2020.06 - Current
Language Academy - English Language A1 To C1
Smart
2020.01 - 2021.06
Agent Services Representative
Mercado Libre Co.
2019.12 - Current
Control Tower/Supervisor
Directv
2017.07 - 2019.11
Business Management Technologist - Business Management
SENA
2016.01 - 2018.01
High School Diploma -
Las Americas College
2010.01 - 2015.12