Lesly Manzano
Colorado Springs
Summary
Seeking challenging opportunities to further grow and contribute to the success of the company.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Vibrant Laser Dentistry
Colorado Springs
09.2024 - 05.2025
- Responsible for checking patients in & out and answering and returning phone calls.
- Responsible for checking office email and responding to requests such as records, referrals, patient and lab inquiries.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Responsible for verifying and updating insurance policies 2 days in advance.
- Provided translation services (verbal and written) for Spanish speaking patients. Scheduled appointments, reviewed treatment plans and outlined payment obligations.
- Sent insurance claims electronically, ensured proper documentation to support the following codes/services.
- Coordinated with St. Francis Hospital and guardians to ensure General Anesthesia visit for our qualifying patients.
- Demonstrated flexibility during changes to patient care practice.
Patient Care Coordinator
Dr. Roger Humphreys
Colorado Springs
01.2024 - 09.2024
- Coordinated patient appointments and managed scheduling efficiently.
- Communicated with patients regarding treatment plans and follow up care.
- Collected patient co-pays and balances.
- Maintained accurate patient records in electronic health systems.
- Addressed patient inquiries and resolved concerns in a timely manner.
- Kept insurance aging reports and unscheduled/recall lists up to date.
- Verified Insurance and updated insurance policies for our patients.
- Provided translation services (verbal and written) for Spanish speaking patients. Scheduled appointments, reviewed treatment plans and outlined payment obligations.
- Sent insurance claims electronically, ensured proper documentation to support the following codes/services.
Lead Administrator
Colorado Springs Pediatric Dentistry
Colorado Springs
07.2021 - 07.2022
- Actively supported all Patient Coordinators in their roles.
- Modeled outstanding customer service skills and professionalism to all the employees I supervised.
- Completed all responsibilities assigned by doctors in a timely manner.
- Took disciplinary action when necessary: employee write-ups and employee terminations.
- Posted job openings, interviewed applicants, and trained new hires as needed.
- Sought educational opportunities to further develop my leadership skills.
Patient Coordinator
Colorado Springs Pediatric Dentistry
Colorado Springs
02.2017 - 07.2022
- Responsible for checking patients in & out and answering & returning patient phone calls.
- Verified Insurance and updated insurance policies for our patients.
- Kept insurance aging reports and unscheduled treatment/recall lists up to date.
- Presented treatment plans and collected co-payments.
- Printed Day Sheet and verified all payments were accounted for.
- Responded to in-coming emails, patient appointment requests and patient text messages for two busy dental practices.
- Provided translation services (verbal & written) for Spanish-speaking patients: Scheduled appointments, reviewed treatment plans and outlined payment obligations.
Receptionist
H&R Block
01.2016 - 04.2016
- Responsible for scheduling meetings for all employees and escorting visitors to staff members’ offices.
- Provided hospitable service arrangements as requested by staff.
- Operated desktop computers, making calls to new and prior clients for several offices.
- Responsible for advertising new promotions, answering telephones and scheduling new appointments.
Personal Caregiver
07.2014 - 09.2015
- Responsible for performing physical therapy with patient.
- Monitoring vitals, feeding, and bathing.
- Distributing medication and assisting with patients personal and emotional needs.
- Completing all daily duties assigned to me each morning to better assist my patient.
Education
Diploma -
Sierra high School
Skills
- Customer-oriented
- Attention to detail
- Organizational skills
- Communication abilities
- Dentrix
- Windows
- Word
- Excel
References
- Roger Humphreys, DDS, 719-650-8881
- Cassie Sears, Former Manager, Colorado Springs Pediatric Dentistry, 719-821-4700, Cassiemsears@gmail.com
- Amanda Geldiashvili, Former Hospital Coordinator, Colorado Springs Pediatric Dentistry, 719-344-0050, Ageldi@outlook.com
- Vivian Arciniega, Human Services Associate, Department of Human Services, 714-681-4183, Vivianarciniega@elpasoco.com
Languages
- English
- Spanish
Timeline
Patient Care Coordinator
Vibrant Laser Dentistry
09.2024 - 05.2025
Patient Care Coordinator
Dr. Roger Humphreys
01.2024 - 09.2024
Lead Administrator
Colorado Springs Pediatric Dentistry
07.2021 - 07.2022
Patient Coordinator
Colorado Springs Pediatric Dentistry
02.2017 - 07.2022
Receptionist
H&R Block
01.2016 - 04.2016
Personal Caregiver
07.2014 - 09.2015
Diploma -
Sierra high School