Summary
Work History
Education
Skills
Languages
Timeline
Generic

Lesly Guzman

Colorado Springs

Summary

Dynamic and customer-focused professional with a proven track record at Porfavor Tacos Y Tragos, excelling in multitasking and guest relations. Demonstrated expertise in efficient seating and cleanliness, enhancing dining experiences and fostering repeat business. Skilled in conflict resolution and team collaboration, significantly contributing to a positive work environment and customer satisfaction.

Work History

Restaurant Hostess

Porfavor Tacos Y Tragos
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Cashier

Mi Linda Tierra
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Busser

Blossom Trail Cafe
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
  • Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

Sanger High School
Sanger, CA
06.1993

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Cash handling
  • Complex Problem-solving
  • Personal presentation
  • Relationship building
  • Table bussing
  • Guest relations
  • Judgment and decision making
  • Server support
  • Safe food handling
  • Efficient seating
  • Dining area maintenance
  • Up-selling techniques
  • Problem-solving
  • Team collaboration
  • Friendly demeanor
  • Dining customer service

Languages

English/Spanish
Native or Bilingual

Timeline

Restaurant Hostess

Porfavor Tacos Y Tragos

Cashier

Mi Linda Tierra

Busser

Blossom Trail Cafe

Sanger High School
Lesly Guzman