Leslie Rains
Denver
Summary
Reliable and dedicated customer service professional, with experience in both the sales and service side of the automotive industry. Outgoing team player with a positive attitude and proven skills in establishing and retaining clients. Exceptional communication, problem solving skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Service Advisor
Mercedes-Benz Of Denver
03.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets.
- Enhanced customer satisfaction by providing timely and accurate service and length of service expectations.
Service Advisor
Chevrolet Of Puyallup
11.2020 - 03.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Surpassed sales goals through implementation of effective marketing strategies.
Service Advisor
Tacoma Dodge Chrysler Jeep Ram
09.2014 - 03.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
- Surpassed sales goals through implementation of effective marketing strategies.
Merchandising Execution Associate
The Home Depot
11.2006 - 09.2014
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Planned and coordinated product availability for advertising and promotion purposes.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Cross-trained in all departments
Education
Massage Therapy
Ashmead College
Fife, WASkills
- Reliable
- Understanding Customer Needs
- Upbeat and Positive Personality
- Verbal and Written Communication
- Customer Retention Strategies
- Creative Problem Solving
- Sales Quota Achievement
- Proactive Self-Starter
- Time Management
- Team-Oriented and Cooperative
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Tacoma Women's Rugby
Vice Present and Team Captain for the first women's rugby club in Tacoma, Washington. Integral member in establishing our club. Over 11 years, I was responsible for recruiting, and retention as well as community participation, sponsorships and fundraising opportunities. I pride myself on my ability to bring people together to achieve a common goal.
Timeline
Service Advisor
Mercedes-Benz Of Denver
03.2022 - Current
Service Advisor
Chevrolet Of Puyallup
11.2020 - 03.2022
Service Advisor
Tacoma Dodge Chrysler Jeep Ram
09.2014 - 03.2020
Merchandising Execution Associate
The Home Depot
11.2006 - 09.2014
Massage Therapy
Ashmead College
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