Leslie Naugle
Glenwood Springs
Summary
Highly motivated and tech-savvy professional with a strong background in customer service. Eager to contribute to a dynamic and innovative work environment. Known for the ability to quickly grasp new concepts and apply creative problem-solving skills. Seeking a career opportunity that allows leveraging interests in technology and customer service to drive impactful results.
Overview
17
17
years of professional experience
Work History
Store associate/ key holder
Basalt Printing
01.2020 - 01.2025
- Proficient in computer technology and programs
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Trained new staff on operating printing machinery
- Customized printing solutions for clients, meeting specific needs and preferences.
- Collaborated with design team to ensure accurate and high-quality final products for clients.
- Managed multiple projects simultaneously while maintaining strict attention to detail and meeting all deadlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front Desk Team Lead/Manager
Glenwood Hot Springs Resort
01.2017 - 01.2020
- Compiling and monitoring reports, booking contracted vacation companies, and executing inventory.
- Monitoring guest reviews and executing plans with other managers to guarantee the best experience for guests.
- Trained and mentored new front desk staff on procedures and customer service.
- Coached new employees on proper phone etiquette techniques.
- Accomplishments: Promoted after one year
Founder
Thin Lezzly Productions
09.2015 - 07.2017
- Established trusted relationships with local venues in order to book events regularly
- Extensive marketing and event promotions through several publicity and social media outlets
- Planned and executed events with undeniable bills to entertain concert goers with the intention to showcase talented musicians and eclectic vendors, while making the venue a significant amount of revenue
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Assistant Venue Manager
Lamberts Austin
12.2015 - 03.2017
- Collaborated with internal departments to deliver comprehensive event solutions tailored to client needs and expectations.
- Help maintain a smooth experience for musicians and concert attendees.
- Managed venue schedules, ensuring optimal utilization of space and resources.
- Accomplishments: Established a trusting relationship with venue's manager and by being a significant help means that Lamberts general manager is happy with the management of the venue
- Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.
Co-Founder
Frenchie Smith Records
01.2010 - 01.2015
- A&R, PR, online presence, networking and marketing, overseeing booking, artwork, merchandise, tour booking, and management
- Developed marketing materials and campaigns to boost brand awareness and customer engagement,
- Accomplishments: Successful showcases and tours including official and un official SXSW and CMJ concerts
- Record releases with bands such as The Boxing Lesson, Smoke And Feathers, Scorpion Child, and Purple which for a few have progressed significantly in the industry
- Secured lucrative partnerships by establishing strong relationships with key industry players.
Producer Assistant
The Bubble Studio
01.2008 - 01.2009
- Assisted in audio engineering duties such as microphone placements, wrapping/organizing cables and maintaining audio gear
- Basic duties included booking bands to the studio and other administration work
- Accomplishments: Gained knowledge of studio management
- Gained experience of audio engineering with a professional music producer
Education
Cyber Security - Information Technology
Colorado Mountain College
Glenwood Springs, CO04-2025
audio engineering techniques, music business, music theory
Media Technical Institute
01.2008
Skills
- Attention to detail
- Customer service
- Problem-solving acumen
- Proficiency in Microsoft Office
- Relationship building
- Quick learner aptitude
- Event planning and executing
- Marketing and advertising
- Tech savvy
Hobbies and Interests
Dj, art, welding, modeling, acting, dance.
Affiliations
- Model, actress, artist, art director, film production.
Timeline
Store associate/ key holder
Basalt Printing
01.2020 - 01.2025
Front Desk Team Lead/Manager
Glenwood Hot Springs Resort
01.2017 - 01.2020
Assistant Venue Manager
Lamberts Austin
12.2015 - 03.2017
Founder
Thin Lezzly Productions
09.2015 - 07.2017
Co-Founder
Frenchie Smith Records
01.2010 - 01.2015
Producer Assistant
The Bubble Studio
01.2008 - 01.2009
Cyber Security - Information Technology
Colorado Mountain College
audio engineering techniques, music business, music theory
Media Technical Institute
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