Leslie Mccoy
Colorado Springs
Summary
Strong and effective communicator. Ability to multitask is amazing. Quick learner with little guidance needed, superior customer relation skills. Thrives in a fast paced environment. Willing to go the extra mile always and pride in achieving all goals set forth. Able to lead a team with qualities that will resonate with employees and earn their trust and respect quickly and leading by example.
Overview
34
34
years of professional experience
Work History
Loan Officer
OneMain Financial Services
Colorado Springs
05.2025 - Current
- Evaluated loan applications to determine borrower eligibility and risk.
- Advised clients on loan options and financial products available.
- Processed loan documentation and ensured compliance with regulations.
- Educated customers about credit scores and their impact on loans.
- Conducted financial assessments to recommend suitable loan amounts.
- Developed strong relationships with clients to enhance customer satisfaction.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Explained various types of loans available to customers and their associated terms and conditions.
Customer Service Manager/Pickleball Instructor
Peak Pickleball
Colorado Springs
03.2024 - 03.2025
- Developed training programs for staff to improve service delivery and product knowledge.
- Implemented feedback systems to gauge customer satisfaction and address concerns promptly.
- Collaborated with marketing to create customer engagement strategies and promotional events.
- Resolved complex customer issues by utilizing problem-solving skills and product expertise.
- Oversaw daily operations to ensure efficient workflow and high-quality service standards.
- Facilitated communication between departments to streamline operations and enhance customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Head Cashier
Sprouts
Colorado Springs
06.2021 - 03.2024
- Responsible for the supervision of a team of cashiers.
- Providing training, hiring and assistance with operational issues.
- Proactively visits registers providing direction and support to cashiers ensuring excellent customer service.
- Close registers, prepare nightly deposits and rebalance tills.
- Coordinated end-of-day cash reconciliation to maintain financial accuracy and integrity.
- Collaborated with management to improve checkout efficiency and reduce wait times.
- Maintained organized workstations and ensured compliance with health and safety guidelines.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Learned roles of other departments to provide coverage and keep store operational.
Office Sales Manager
Georgetown Square
05.2008 - 09.2015
- Sold houses and helped buyers through the buying process by helping them obtain loans and selecting finishes and upgrades to personalize their home.
- Managed the rental units for the development.
- Fostered strong relationships with key clients to maintain loyalty and satisfaction.
- Collaborated with marketing teams on promotional campaigns to boost product visibility.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Estee Lauder Counter Manager
Macy's, Inc.
04.2007 - 05.2008
- Managed employees of the Estee Lauder Department.
- Helped assist customers with buying cosmetics while maintaining 3.2 items per transaction and $130.00 an hour average.
- Performed makeovers on clients.
- Provided superior customer service which developed trusting relationships that ensured future sales.
Sales Manager
Byerlys Automart
Powhatan
09.2003 - 04.2005
- Led sales team to achieve monthly targets at Byerlys Automart.
- Developed training programs for new sales associates and existing staff.
- Analyzed customer feedback to improve service quality and product offerings.
- Managed inventory levels to ensure product availability for customers.
- Managed daily operations of sales department, including supervision of staff members.
- Performed sales consultations and educated clients on products and services.
Salesperson/Aftermarket Sales Manager
Beach Ford
Beach
01.2000 - 09.2003
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Maintained knowledge of current inventory and vehicle specifications.
- Demonstrated vehicle features and benefits to prospective buyers.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Advised customers on financing options and warranties available for their purchase.
- Maintained customer satisfaction by providing prompt, reliable service.
- Monitored inventory levels of aftermarket parts and supplies to ensure timely delivery of orders.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
Manager
Car Pretty Automotive
Richmond
01.1994 - 01.2000
- Managed over 30 employees and daily operations of business.
- Assisted customers with purchase order process.
- Placed orders with manufacturers and managed inventory.
- Represented company at industry trade shows.
- Processed credits on returned products.
- Managed shipping and receiving department that shipped over 100 packages a day.
- Achieved monthly sales of over $200,000 a month.
- Managed our advertising and created our catalog that customers used to purchase products.
- Worked with graphic designer to create unique signs and banners as well as assisting with the installation of graphics on vehicles.
Car Salesperson
Team Chevrolet Inc.
Colorado Springs
04.1992 - 12.1993
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted test drives to demonstrate vehicle features and performance.
- Negotiated sales agreements to finalize vehicle purchases.
- Maintained knowledge of inventory, including new arrivals and promotions.
- Collaborated with finance team to arrange financing options for customers.
- Advised customers on financing options and warranties available for their purchase.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
Skills
- Credit education
- Customer relationship management
- Sales strategy development
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Training program development
- Excellent communicator
- Relationship building and management
Timeline
Loan Officer
OneMain Financial Services
05.2025 - Current
Customer Service Manager/Pickleball Instructor
Peak Pickleball
03.2024 - 03.2025
Head Cashier
Sprouts
06.2021 - 03.2024
Office Sales Manager
Georgetown Square
05.2008 - 09.2015
Estee Lauder Counter Manager
Macy's, Inc.
04.2007 - 05.2008
Sales Manager
Byerlys Automart
09.2003 - 04.2005
Salesperson/Aftermarket Sales Manager
Beach Ford
01.2000 - 09.2003
Manager
Car Pretty Automotive
01.1994 - 01.2000
Car Salesperson
Team Chevrolet Inc.
04.1992 - 12.1993