Leslie Martin
Yonkers
Summary
Motivated and results-oriented Community Advisor with over five years of experience in facilitating the admissions process for educational institutions. Acting agency liaison with a demonstrated track record in fostering positive relationships with a diverse client population, and community agencies. Caring Social and Human Service Assistant with excellent time management, communication, and interpersonal skills with proven ability to support staff in implementing the admission process. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Service Coordinator
St. Christopher’s Inc
Dobbs Ferry
07.2018 - Current
- Spearheaded with the admissions team to develop and execute strategies for student recruitment and enrollment, resulting in a 25% increase in admissions over 5 years.
- Serve as the main point of contact for prospective students, parents, and guidance counselors, and community agencies providing comprehensive information on admission requirements, program offerings, and campus life.
- Act as the point person for informational sessions, campus tours, and open houses to showcase the institution's facilities, faculty, and extracurricular opportunities.
- Ensure compliance and review all applications for completeness, accuracy, and adherence to admission standards, processing an average of 60 applications per admission cycle.
- Collect, analyze software to track applicant data, communicate with applicants, and generate reports for the admissions team and senior leadership.
- Coordinated with academic departments to ensure accurate and up-to-date information regarding program prerequisites, curriculum, and faculty credentials.
- Identify all program needs and ensure all requisite standards are met within the agency admission policies, and to enhance the institution's competitive positioning.
Administrative Assistant
Westchester Institute for Human Development
Valhalla
04.2010 - 07.2018
- Managed office operations by coordinating schedules, maintaining files, and organizing meetings, resulting in improved efficiency and productivity
- Responded to inquiries via phone, email, and in-person, addressing concerns and providing accurate information to clients and stakeholders
- Assisted in the preparation of marketing materials, presentations, and reports, contributing to effective communication with clients and prospects
- Supported 30 managers and division leads through excellent communications, promoting innovation and peak performance for employers and employees
- Worked closely with psychiatrists, psychologists, and clinical team through collaborative teamwork to promote child safety, well-being and permanence, enhancing services by 75%.
Education
Bachelor of Arts in Psychology -
College of New Rochelle
01.2018
Skills
- Strong communication and interpersonal skills
- Detail-oriented with exceptional organizational abilities
- Proficient in CRM software and Microsoft Office Suite
- Manage multiple tasks and projects simultaneously
- Customer service and relationship management
- Client support
- Community Outreach
Timeline
Service Coordinator
St. Christopher’s Inc
07.2018 - Current
Administrative Assistant
Westchester Institute for Human Development
04.2010 - 07.2018
Bachelor of Arts in Psychology -
College of New Rochelle
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