Leslie J Dickson
Grand Junction
Summary
Motivated Automotive Service Professional experienced in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Delivered results through strong teamwork and effective communication, enhancing customer satisfaction and fostering collaborative relationships. Platinum I-Car certified as estimator and production manager, demonstrating technical understanding of automotive systems.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Service Advisor
Caliber Collision
Grand Junction, CO
06.2024 - Current
- Coordinate communication between customers and repair technicians to ensure service clarity.
- Manage customer inquiries, addressing concerns with effective problem-solving techniques
- Developed strategies for improving customer satisfaction scores through proactive follow-ups and feedback collection.
- Analyzed service trends to identify areas for process improvements and operational enhancements.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Auto Field Adjuster
Progressive
Grand Junction, CO
02.2024 - 06.2024
- Conducted thorough inspections of damaged vehicles to assess claim validity and estimate repair costs.
- Evaluated and processed claims efficiently, ensuring compliance with company policies and industry regulations.
- Collaborated with repair facilities to ensure timely and accurate completion of vehicle repairs.
- Managed multiple claims simultaneously while prioritizing tasks to meet strict deadlines for assessment completion and reporting.
- Built strong relationships with local repair shops to foster collaboration in addressing complex auto damage issues or unique restoration needs.
Collision Center Manager
Young Chevrolet
04.2022 - 08.2023
- Managed daily production operations. Assessed vehicle damages to provide accurate repair estimates. Submission and communication with insurance companies during and after the process. Communication with customers throughout the entire repair process.
- Responsible for daily production. Estimates on vehicles. Submission and communication with insurance companies during and after the process. Communication with customers throughout the entire repair process.
- Ensured employees received proper training and necessary tools.
- Oversaw adherence to standard operating procedures across four body shops, collaborating with area directors, dealership general managers, and fellow shop managers.
Area Direct Sales Representative
Sherwin Williams Paint
04.2021 - 04.2022
- Managed account maintenance, including ordering, tool and equipment upgrades, inventory reporting, and addressing paint and computer issues, while facilitating training and certifications.
- Actively pursued new paint accounts, paint system installs, and associated product accounts.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Collaborated with team members to enhance store displays and promote seasonal products.
Automotive Collision Center Manager
1st Choice Body and Paint/ Autofarm
01.2014 - 04.2021
- Managed daily production. Performed comprehensive estimates on vehicles to determine repair needs. Submission and communication with insurance companies during and after the process. Ordering parts and checking parts in.
- Directed staff and technicians, collected payments, scheduled vehicles, reconciled employee hours and duties for monthly payroll, balanced accounts within dealership and body shop, closed claims and collected on claims.
- In charge of making sure all employees have proper training and the tools to do their jobs properly.
- Ensured employees received proper training and had access to necessary tools.
Literacy Aide/Librarian
Carbon School District
05.2006 - 01.2014
- Held various positions within the school district. Assisted teachers with classroom programs and resources.
- Managed daily library operations at Bruin Point Elementary, established student reading goals based on reading levels, and conducted assessments for appropriate placement. Responsible for the Book Fair and ordering new materials for the library as well.
- Recognized for support provided to teachers and students in the school district.
Education
Associates Degree - General
College Of Eastern Utah
Price, UT05-2006
Skills
- CCC, Mitchell, and Audatex familiarity
- Estimate submission software
- Vehicle assessment
- Software proficiency
- Task prioritization
- Customer retention
- Complaint resolution
- Attention to detail
- Computer skills
- Multitasking and organization
- Teamwork and collaboration
- Sales-driven approach
- Customer loyalty
- Post-service follow-up
- Goal-oriented mindset
- Strong work ethic
Certification
- I-Car Platinum certified Production Manager & Estimator
- Sherwin Williams Paint Specialist
Timeline
Service Advisor
Caliber Collision
06.2024 - Current
Auto Field Adjuster
Progressive
02.2024 - 06.2024
Collision Center Manager
Young Chevrolet
04.2022 - 08.2023
Area Direct Sales Representative
Sherwin Williams Paint
04.2021 - 04.2022
Automotive Collision Center Manager
1st Choice Body and Paint/ Autofarm
01.2014 - 04.2021
Literacy Aide/Librarian
Carbon School District
05.2006 - 01.2014
Associates Degree - General
College Of Eastern Utah
Qualifications
- I moved to the Grand Junction area after serving as Collision Center Manager for Young Chevrolet, a dealership associated with a large group. During my employment, revenues rose and issues within the shop were resolved, I also helped grow teamwork exponentially.
- Exceptional customer service skills, as well as a talented problem solver. I work well with people and am a goal-oriented person. A proficient team builder, I bring people together to achieve common goals.
- I am experienced with many computer programs. I am always ready to tackle new ventures to increase my usefulness.