Leslie Diaz
3536 E 141st Pl
Summary
Customer-focused professional with strong expertise in conflict resolution and reservation management. Experienced in fast-paced hospitality environments, delivering high levels of guest satisfaction through effective communication and multitasking. Seeking a Customer Service or Sales role to utilize proven people skills and collaborative approach.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Westin hotels and resorts
Westminster
10.2025 - 01.2026
- Welcomed guests, fostering a friendly dining atmosphere.
- Managed reservations using OpenTable software for efficient seating arrangements.
- Assisted servers by promptly communicating guest needs and special requests.
- Maintained cleanliness and organization of hostess station consistently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions.
- Delivered food and drinks to hotel guests through established systems.
Server
Delta Hotels By Marriott
Northglenn
03.2025 - 08.2025
- Managed multiple tables in fast-paced restaurant environment, ensuring timely service and guest satisfaction.
- Resolved guest concerns to maintain positive dining experiences.
- Informed customers about promotions and specials, enhancing their dining experience and driving sales.
- Coordinated room service deliveries to ensure timely and accurate service.
- Assisted at front desk with check-ins and billing for purchases.
- Provided full table service, including order taking and food delivery, to create a welcoming atmosphere.
Server
Boston Pizza Restaurant and Sports Bar
Casper
06.2023 - 10.2023
- Delivered efficient service to restaurant guests, contributing to high satisfaction rates.
- Collaborated with team members during peak times to maintain seamless operations.
- Maximized guest enjoyment and revenue by upselling menu items and specials.
- Promoted daily specials, enhancing sales and increasing customer engagement.
- Managed high-volume customer service during busy hours to ensure satisfaction.
- Processed orders, split bills, and calculated totals accurately for smooth transactions.
- Demonstrated enthusiasm and in-depth knowledge of menu offerings.
- Trained new servers, ensuring consistent service standards across the team.
Housekeeping Associate
Holiday Inn Express Hotel
Casper
06.2022 - 08.2022
- Executed thorough cleaning of bathrooms, dusted furniture, vacuumed carpets, and mopped floors to create a welcoming environment.
- Maintained cleanliness of guest rooms and public areas to ensure guest satisfaction.
- Operated laundry equipment to wash, dry, and fold linens and uniforms.
- Tracked inventory of cleaning supplies and linens to support efficient operations.
- Collaborated with team members to streamline housekeeping processes and improve service delivery.
Education
Associate of Arts - Business
Front Range Community College
Westminster, CO01-2027
Skills
- Reservation management
- Customer service
- Sales promotion
- Team collaboration
- Effective Communication
- Communication
- Conflict resolution
- problem solving
- Microsoft excel
Languages
Spanish
Limited
Timeline
Restaurant Hostess
Westin hotels and resorts
10.2025 - 01.2026
Server
Delta Hotels By Marriott
03.2025 - 08.2025
Server
Boston Pizza Restaurant and Sports Bar
06.2023 - 10.2023
Housekeeping Associate
Holiday Inn Express Hotel
06.2022 - 08.2022
Associate of Arts - Business
Front Range Community College