Leslie Cairns
Highlands Ranch
Summary
Systematic professional well-versed in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach. Proficient in complex software deployments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Testing Analyst
Cognia
Littleton
07.2022 - Current
- Analyzed trends in state testing
- Assessed state tests to ensure vendor compliance
- Facilitated meetings with graders to ensure consistent grading standards
Business Development Coordinator
Infocus Solutions
05.2022 - 08.2024
- Coordinated business development initiatives among departments and stakeholders to align strategies and enhance collaboration.
- Created marketing materials that effectively supported business development efforts and enhanced brand visibility.
- Collaborated with teams to streamline processes, resulting in improved operational efficiency and project delivery.
- Monitored performance metrics to ensure projects meet desired objectives within budget constraints.
Executive Assistant
Someren Glen Retirement Community
Englewood
05.2023 - 07.2024
- Managed daily administrative tasks for senior management and residents.
- Coordinated schedules and appointments for executives and staff members.
- Assisted in planning community events and activities for residents.
- Communicated effectively with families, staff, and external vendors.
- Maintained accurate records and files for confidential resident information.
- Facilitated onboarding processes for new employees in the community.
Contractual Project Coordinator (Contract Work)
Wonder Media Group
Littleton
09.2022 - 12.2022
- Contractual/temporary position
- Worked in Hubspot and Salesforce for all client records
- Found the client partners in mental health sectors, including nonprofits, media/entertainment industries, and government organizations
- Created an internal rubric for validating the alignment of agencies with the client's
- Corresponded with up to 40 clients per day, including inbound and outbound calls (recorded in Hubspot)
- Scheduled, coordinated, and took status reports for all meetings conducted with the client and other organizations
- Promoted the client's mental health projects to new organizations
- Highlight: acquired the client 13 partners in two months.
- Created marketing materials for board members, as well as for e-mail and social media correspondence.
- Used LinkedIn mail for new outreach efforts.
Financial Aid Advisor
RMCAD
Denver
04.2022 - 08.2022
- Contributed to student's academic year plan
- Worked with war veterans to utilize VA benefits
- Trained new employees on financial aid paperwork
- Created financial aid documents for students
- Completed V1 & V4 verification from the DOE for students
- Worked with admissions for orientation events, giving, and student retention.
- Worked with Microsoft Excel/Google Smartsheets to organize student progress, financial aid status, and to audit students.
- Worked with Salesforce and Hubspot for client management
Intake Coordinator
Colorado Recovery
Boulder
08.2021 - 02.2022
- Helped the executive director with pitch ideas, social media aesthetics and branding, as well as new classes that could be offered (ex: Nutrition) based on intake calls and client needs
- Worked with therapists, doctors, and all admin staff on meetings and notes
- Did EHR HIPAA compliant sorting
- Worked to collaborate and build relationships/partnerships with other mental health organizations through phone calls, market research, and writing my own cost comparison analysis
- Use of Microsoft Excel for internal audits
- Received inbound calls from clients in crisis, completed all data admin, 20+ inbound/outbound calls a day
College Composition Instructor, Summer Upward Bound Program
CU Denver
Denver
07.2019 - 07.2021
- Held College Composition courses and created curriculum for English 1010 and English 2030
- Held hybrid, remote, and in-person classes
- Maintained gradebooks for all students, as well as office hours
- Highlights: Ethnography projects, writing sprints, mental health research papers
- Taught students on scholarship opportunities and how to write and edit the essays needed for all opportunities inside and externally to CU Denver.
Registered Behavioral Tech/Medicaid Billing Specialist
Developmental Pathways/Continuum
Aurora
07.2017 - 04.2021
- Maintained coverage for clients on Medicaid LTC Waivers
- Corresponded with local government agencies about documentation needed
- Worked with clients with various long-term disabilities, both mental and physical
- Conducted internal audits of systems, client files, and records.
- Was responsible for all Youth Transition waivers, as well as monthly recert documentation to local government Medicaid Offices.
Tutor Engagement Specialist
Varsity Tutors
Seattle
08.2019 - 07.2020
- Held some private tutoring, in addition to Tutor Engagement Specialist, curating curriculum, pitching group class ideas, running group led zoom classes, and making sure class material generated revenue and interest
- Worked remotely for LA, NYC, and other cities retaining tutors and working on internal audits
- Negotiated wages and contracts with potential/returning tutors and clients
- Curated for the client newsletter
- Completed up to 50+ inbound and outbound calls / day
- Data entry through internal Salesforce server
- Worked with Salesforce and Hubspot
Senior Reading Center Coordinator
Reading Partners
Denver
07.2015 - 05.2017
- Trained tutors (30+) in group sessions
- Worked with 60 + students who were behind in reading, grades K-4, and maintained the writing center
- Partnered with org members to solicit donations for our annual fundraising, as well as pitched partnering with the organization to tutors
- Documented, tracked, and organized all donations from the tutors (up to 10,000)
- Worked with corporate partners in volunteer efforts
- Coordinated with Principals, faculty, and tutors in an effort to maintain relationships in DPS
- Worked with Enterprise, DU, Colorado Gives, and other organizations in literacy fundraising and volunteering.
- Coordinated schedules for 4 grade levels and 100+ students
- Created curriculum, and trained volunteers on the curriculum/documenting feedback of tutor experience
College Composition Instructor
SUNY Fredonia
Fredonia
05.2014 - 07.2015
- Taught College Composition and created all curriculum regarding courses
- Held office hours and held advising for students from NYC who received extra support services
- Worked with English Department to align with state standards
- Maintained gradebooks for all students
- Highlights: student ethnographies, teaching multimodality in writing, teaching Twitter analytics and research
Education
B.A. - English Adolescence Education
SUNY Fredonia
M.A. - English Rhetoric
SUNY Fredonia
M.S. - Sociology (Community Health)
CU Denver
Skills
- Quality Assurance
- Defect Tracking
- Documentation Standards
- Data Analysis
- Audit
- Compliance
- Financial reporting
- Government Contracting
- Microsoft Excel
- Microsoft Office
- Google Workspace
- Smartsheet
- CRM software
- Zoom (Video Conferencing Tool)
- Analytical Skills
- Defect Tracking
- Documentation Standards
Certification
Initial Teaching License in English, COE, 2020
Timeline
Executive Assistant
Someren Glen Retirement Community
05.2023 - 07.2024
Contractual Project Coordinator (Contract Work)
Wonder Media Group
09.2022 - 12.2022
Testing Analyst
Cognia
07.2022 - Current
Business Development Coordinator
Infocus Solutions
05.2022 - 08.2024
Financial Aid Advisor
RMCAD
04.2022 - 08.2022
Intake Coordinator
Colorado Recovery
08.2021 - 02.2022
Tutor Engagement Specialist
Varsity Tutors
08.2019 - 07.2020
College Composition Instructor, Summer Upward Bound Program
CU Denver
07.2019 - 07.2021
Registered Behavioral Tech/Medicaid Billing Specialist
Developmental Pathways/Continuum
07.2017 - 04.2021
Senior Reading Center Coordinator
Reading Partners
07.2015 - 05.2017
College Composition Instructor
SUNY Fredonia
05.2014 - 07.2015
B.A. - English Adolescence Education
SUNY Fredonia
M.A. - English Rhetoric
SUNY Fredonia
M.S. - Sociology (Community Health)
CU Denver