Lesli Trujillo
Avon
Summary
Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction. Friendly and dependable professional with 3+ years of experience in high-volume customer-facing environments. Recognized for strong communication, attention to detail, and customer relations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Agent Trainee
Arrow Insurance Management
08.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Implemented process improvements that reduced response times for customer queries.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
Senior Teller
FirstBank - Avon, CO
01.2020 - Current
- Completed accurate high-volume money counts using both manual and machine-driven methods. Kept track of customer behavior and followed strict protocols to prevent asset theft, coached and trained 3 new employees. Politely assisted over 50 customers per day in a fast-paced, high-pressure environment. Managed a daily cash drawer of $15,000 with only one recovered large difference in a quarter. Identified and resolved customer issues and satisfaction. In charge of completing currency transaction reports, handling customer requests, transfers, payments, and other banking services. Remained poised and professional even in high-stress situations when dealing with irate individuals.
Hostess
Coyote Café - Avon, CO
03.2018 - 11.2019
- Providing information to customers about hours, seating, and reservation information. Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction. Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied. Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties, scheduling and organizing reservations accordingly.
Housekeeper
Vail Run Resort
01.2016 - 08.2016
- Cleaned and prepared 15+ guest rooms with a 98% satisfaction rate after inspection. Through teamwork, we ensure that we clean each room and restock the amenities needed in a timely manner.
Education
Business Administration -
Colorado Mountain College
11.2025
Associate of Arts - undefined
Colorado Mountain College
High School Diploma -
Battle Mountain Highschool
Edwards, CO06-2019
Skills
- Goal-oriented
- Interpersonal skills
- Strong customer relations
- Rapid data entry skills
- Good Judgement
- Deadline-driven
- Verbal / written communication
- Confirming transactions
- Cash handling
LANGUAGES
Spanish | Native
Timeline
Customer Service Representative Agent Trainee
Arrow Insurance Management
08.2025 - Current
Senior Teller
FirstBank - Avon, CO
01.2020 - Current
Hostess
Coyote Café - Avon, CO
03.2018 - 11.2019
Housekeeper
Vail Run Resort
01.2016 - 08.2016
Associate of Arts - undefined
Colorado Mountain College
Business Administration -
Colorado Mountain College
High School Diploma -
Battle Mountain Highschool
ACHIEVEMENTS
Volunteered with Habitat for Humanity to build houses through hands-on work through teamwork, physical activity, and a meaningful cause. Working alongside future homeowners and other volunteers to help construct safe, affordable homes for families in need.