Hi, I’m
LeShenee Thomas
Denver
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
years of professional experience
Work History
Pasco
Personal Care Worker
02.2023 - Current
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Monitored and assisted residents through individual service plans.
SonderMind
Client Support Worker
03.2022 - 11.2022
Job overview
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future therapy needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of billing problems to resolve complaints.
The Adecco Group
Customer Service Representative
05.2021 - 02.2022
Job overview
- Provided assistance to clients applying for unemployment with State of Maryland Department of Labor
- Maintained up-to-date knowledge of customer accounts
- Confirmed payments
- Reviewed documents to eliminate potential for fraud
Harbor Group Management
Leasing Consultant
08.2020 - 02.2021
Job overview
- Assist potential and existing tenants with viewing of properties, lease terms and prices, rental applications, and lease negotiations and renewals.
Sykes Enterprises
Customer Service Rep
04.2020 - 09.2020
Job overview
- Responsible for incoming customer inquiries regarding refunds and rebate cards issued by multiple clients
- Update customer account information, advise on program details, assist with any necessary account maintenance or issues.
Steadfast Management
Leasing Consultant
05.2019 - 12.2019
Job overview
- May greet potential renters, show vacant apartments, explain pricing and lease terms, process rental applications and negotiate lease renewals
- In addition to sales and marketing duties, assist existing tenants with maintenance requests and customer service needs
Denver Transit Operators
Operations Support Coordinator
02.2018 - 05.2019
Job overview
- Coordinate all response efforts for emergency and non-emergency maintenance issues and repairs on the RTDC system
- Gather information, record incidents and document maintenance issues in Asset Works and the Train
- Management Dispatch System (TMDS)
- Contact and dispatch maintenance departments and/or vendors for maintenance and repair service requests.
CASE MANAGEMENT
Customer Service Representative
08.2017 - 02.2018
Job overview
- Outbound call center helping former Nuclear Weapons complex and Uranium mine workers obtain information on benefits under the Department of Energy's EEOICPA (Energy Employees
- Occupational Illness Compensation Program Act).
City and County of Denver
Operator
05.2016 - 01.2017
Job overview
- Receive and process emergency 911 calls as well as non-emergency calls from citizens of Denver
- Assist the training department with preparing new employees to handle emergency situations.
Intrado/West Safety Services
Operator
06.2015 - 05.2016
Job overview
- Receive emergency and non-emergency calls, obtain information from callers and determine type of action to achieve successful problem resolution, Record citizen information into the computer database ensuring 100% accuracy, ensuring calls for service are relayed to the appropriate governmental jurisdiction
- Test various application and communication systems and report malfunction to maintenance and technical units
- Skills Used
- Multi line phone systems, customer service, data entry
Comcast
Technical Support Rep
03.2013 - 06.2015
Job overview
- Technical support for field technicians installing home security systems
- Utilizing several computer aided tools to diagnose problems to ensure a successful installation
- Also assist customers with questions and basic troubleshooting for proper system performance.
Education
Emily Griffith Opportunity School
High School Diploma
Skills
- Skills Used
- High caliber of customer service skills and technical knowledge
- Skills
- Yardi
- Multi-line Phone Systems
- Technical Support
- CRM Software
- Case Management
- Fair Housing Regulations
- Office Administration
- Phone Etiquette
- Property Leasing
- Computer literacy
- Cold Calling
- 10 key calculator
- Salesforce
- Privacy and Confidentiality
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Personal Care Worker
Pasco
02.2023 - Current
Client Support Worker
SonderMind
03.2022 - 11.2022
Customer Service Representative
The Adecco Group
05.2021 - 02.2022
Leasing Consultant
Harbor Group Management
08.2020 - 02.2021
Customer Service Rep
Sykes Enterprises
04.2020 - 09.2020
Leasing Consultant
Steadfast Management
05.2019 - 12.2019
Operations Support Coordinator
Denver Transit Operators
02.2018 - 05.2019
Customer Service Representative
CASE MANAGEMENT
08.2017 - 02.2018
Operator
City and County of Denver
05.2016 - 01.2017
Operator
Intrado/West Safety Services
06.2015 - 05.2016
Technical Support Rep
Comcast
03.2013 - 06.2015
Emily Griffith Opportunity School
High School Diploma
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