Leonardo Ropero Jimenez
Abrego
Summary
I am committed, friendly and hardworking with a passion of providing excellent customer service at all times. My excellent costumer and communication skills combined with my relevant work experience, make me a real asset to any organization that I work for.
Overview
8
8
years of professional experience
Work History
WAITER
ROMEO Y CEREZA
11.2023 - Current
- Take and serve guest food and beverages orders and input them to the point of sale-system.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Assist in carrying out schedule inventories of products and operating equipment's.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
ASSISTANT TEAM WAITER
CARNIVAL CRUISE LINE
10.2019 - 09.2023
- serve an average of 35 guest per hour.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- in charge in providing guests with courteous and professional service, creates a pleasant dining atmosphere, and enhances the overall dining experience by anticipating guest needs.
- Prepare mise-en-place to ensure that the station is ready when required.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
BAR SERVER
BLANCO Y NEGRO
11.2016 - 08.2019
- Responsible for providing the guests with courteous and professional service in order to increase revenue of the company by using up-selling techniques, meet and exceed sales targets.
- Maintain clean and orderly lounges/bars.
- Know the daily specials and special promotions.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
Education
SYSTEM TECHNICIAN -
SENA (SERVICIO NACIONAL DE APRENDIZAJE
12.2016
SECONDARY, HIGH SCHOOL -
CARLOS JULIO TORRADO PENARANDA SCHOOL
12.2016
Skills
- Ability to work well with others
- Knowledge in computer operating systems, hardware and software
- Analytical thinking skills
- Being thorough and pay attention to detail
- Customer service skills
- Excellent in written and verbal communication skills
- Proficient in Microsoft Office Programs
- Advance English Skills
- With good and sound knowledge of spirits, wines, cocktails and coffee
- Bar terminology
Communication Skills
- Spanish, native
- English, fluent
Phone
+57-3138762452
LROPEROJ@GMAIL.COM
Personal Information
- Citizenship: COLOMBIAN
- Date of Birth: 02/05/98
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
- To be promoted for my excellent costumer service and also for my achievements in the workplace.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
WAITER
ROMEO Y CEREZA
11.2023 - Current
ASSISTANT TEAM WAITER
CARNIVAL CRUISE LINE
10.2019 - 09.2023
BAR SERVER
BLANCO Y NEGRO
11.2016 - 08.2019
SYSTEM TECHNICIAN -
SENA (SERVICIO NACIONAL DE APRENDIZAJE
SECONDARY, HIGH SCHOOL -
CARLOS JULIO TORRADO PENARANDA SCHOOL
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