Leonardo Munoz Vahos
Medellin,COR
Summary
Driven professional with a proven track record at Puulse Marketing, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer loyalty and satisfaction. Known for a friendly, positive attitude and teamwork, consistently demonstrating adaptability and responsibility. Achieved significant improvements in team support and customer engagement without relying on numerical specifics.
Overview
1
1
year of professional experience
Work History
BDR
I Worked for Puulse Marketing, a Marketing Agency.
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
I Worked for Rythym, a Texas-based Electricity Com
09.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diseno E Integracion De Multimedia - Marketing
SENA Servicio Nacional De Aprendizaje.
Cucuta, Norte De Santander 11.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
read books
I constantly improving and learning new skills, so I pick books to read on sales, negotiation, and marketing, so that way I can add become more valuable and I can add more value to the company I work for.
Languages
Spanish
Native language
English
Advanced
C1
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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read
I am a dedicated and results-oriented professional with a passion for continuous learning. To stay ahead in the competitive sales landscape, I actively seek out opportunities to expand my knowledge. I regularly read books on sales, negotiation, and marketing to enhance my skills and become a more valuable asset to the company I work for.
Certification
- Certified Customer Service Representative, Rhythm Electricity Company - Sept 2023 - Nov 2023
- Certified BDR(Business Development Representative, Puulse Marketing - August 2024 -Now
Timeline
BDR
I Worked for Puulse Marketing, a Marketing Agency.
08.2024 - Current
Customer Service Representative
I Worked for Rythym, a Texas-based Electricity Com
09.2023 - 11.2023
Diseno E Integracion De Multimedia - Marketing
SENA Servicio Nacional De Aprendizaje.
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