Leonard Martinez
ALAMOSA
Summary
Results-driven Assistant Store Manager with expertise in enhancing customer satisfaction, optimizing inventory management, and implementing effective sales strategies.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Haynies Napa
Alamosa, CO
06.2021 - Current
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales trends to develop promotional strategies that boosted store revenue.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Manager
Rio Bravo Liquor
Monte Vista, CO
03.2019 - 06.2021
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales through effective merchandising strategies and targeted promotions.
Receiving-Inventory Manager
La Jara Trading Post
La Jara, CO
08.2015 - 02.2019
- Oversaw inventory levels to ensure optimal stock availability and minimize shortages.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
Education
Bachelor of Arts - English Literature
Adams State University
Alamosa, CO05-2011
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Haynies Napa
06.2021 - Current
Assistant Manager
Rio Bravo Liquor
03.2019 - 06.2021
Receiving-Inventory Manager
La Jara Trading Post
08.2015 - 02.2019
Bachelor of Arts - English Literature
Adams State University