Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leona LaFord

DENVER

Summary

Driven and adaptable with knack for fostering team collaboration and achieving goals. Possesses knowledge of team dynamics and conflict resolution, coupled with project management and organizational skills. Aiming to leverage these strengths to drive impactful results.

Overview

3
3
years of professional experience

Work History

Team Manager

CAVA South DTC
03.2025 - Current
  • Earned multiple promotions from Team Member to Grill Cook to Team Manager based on strong performance, reliability, and leadership abilities
  • Obtained a State Food Safety Manager certification and became a certified trainer
  • Supervised and supported the team during peak operations while maintaining service and quality expectations
  • Developed training programs for new employees, enhancing onboarding efficiency and team performance.
  • Conducted performance evaluations, providing constructive feedback to enhance individual growth and team dynamics.
  • Resolved customer issues promptly, improving satisfaction rates through effective communication and service recovery strategies.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.

Barista

Starbucks
Denver, CO
07.2023 - 11.2024
  • Built strong customer connections, contributing to repeat business and customer loyalty
  • Acted with agility to resolve customer concerns in a fast-paced environment
  • Crafted high-quality beverages adhering to Starbucks standards and customer preferences.
  • Maintained cleanliness and organization of workstations to ensure efficient operations.
  • Trained new baristas on beverage preparation techniques and customer service protocols.
  • Collaborated with team members to optimize workflow during peak hours and enhance efficiency.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.

Education

High school -

Heritage High School
01-2025

Skills

  • Detail-oriented with experience delivering excellent customer service
  • Coordinating daily operations, cash handling procedures, and demonstrating strong leadership
  • Skilled in adaptability, accountability, multitasking, and conflict resolution
  • Customer focus
  • Staff development
  • Motivational
  • Strategic planning
  • Computer skills
  • Good judgment

Timeline

Team Manager

CAVA South DTC
03.2025 - Current

Barista

Starbucks
07.2023 - 11.2024

High school -

Heritage High School
Leona LaFord