Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
18
18
years of professional experience
Work History
Volunteer
Good Game Lounge
01.2018 - Current
Maintained office PCs, networks and mobile devices.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Proved successful working within tight deadlines and a fast-paced environment.
Configured systems according to prescribed software and hardware frameworks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Team Leader - Combat Engineer
United States Army
06.2007 - 12.2009
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Gathered, organized and input information into digital database.
Collected, arranged, and input information into database system.
Educated staff on organizational mission and goals to help employees achieve success.
Caseworker (French/Creole Speaking) at Rockland County Department of Social ServicesCaseworker (French/Creole Speaking) at Rockland County Department of Social Services