Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Leilanie Navarro

Fountain

Summary

Dynamic and reliable professional with extensive experience in customer service at HD Custom Stone Work and Black Bear Diner. Adept at problem-solving and maintaining accurate records, I excel in communication and time management, ensuring exceptional client satisfaction and seamless operations. Fluent in multiple languages, I adapt quickly to diverse environments.

Overview

2
2
years of professional experience

Work History

Phone Receptionist

HD custom Stone Work
Fountain
03.2023 - 07.2025
  • Answered incoming calls in a professional and courteous manner, providing excellent customer service.
  • Assisted with scheduling appointments and maintaining calendars.
  • Handled confidential information with discretion and professionalism.
  • Performed daily administrative tasks such as filing documents, data entry.
  • Updated customer contact information in database ensuring accuracy at all times.
  • Responded to emails from customers regarding product questions and complaints.
  • Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
  • Greeted customers, answered general questions and directed to appropriate locations.

Restaurant Hostess

Black Bear Diner
Fountain
09.2023 - 04.2024
  • Provided menus and answered questions about menu items and specials.
  • Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
  • Checked out guests (register)
  • Restocked condiments, silverware, napkins, and tablecloths as needed.
  • Assisted servers as needed, including refilling beverages and clearing plates from tables.
  • Answered incoming calls with an appropriate greeting and provided information about menu items or services offered.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Greeted customers and escorted them to their tables.
  • Reset tables in a timely manner with clean silverware, napkins, and condiments.
  • Delivered excellent customer service by being friendly and accommodating guests' needs..
  • Taking to-go orders at the register and over the phone.

Education

Some College (No Degree) - Forensic Nursing

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Customer service
  • Time management
  • Fluent in multiple languages
  • Empathy and patience
  • Task prioritization
  • Reliability
  • Problem-solving aptitude
  • Adaptability
  • Excellent communication

Affiliations

  • Volunteering at local K-12 schools
  • Experience with job shadowing in personal relationships
  • Competing in FCCLA
  • Tutor at PPSC

Timeline

Restaurant Hostess

Black Bear Diner
09.2023 - 04.2024

Phone Receptionist

HD custom Stone Work
03.2023 - 07.2025

Some College (No Degree) - Forensic Nursing

Pikes Peak Community College

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Leilanie Navarro