Leila Ziane
Denver
Summary
Personable and compassionate individual with exceptional communication skills and genuine passion for patient care and support. Well-versed in patient scheduling, with adeptness in managing patient records and coordinating appointments. Committed to enhancing patient experiences and ensuring smooth operational flow within healthcare settings.
Overview
9
9
years of professional experience
Work History
Patient Coordinator/Insurance Coordinator/Treatment Coordinator
Washington Park Dental Center
12.2023 - Current
- Increased efficiency of the front office operations through effective multitasking,attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, and office protocols in order to provide accurate information and assistance to patients.
- First point of contact for incoming calls from patients, directing them appropriately.
- Reduced wait times by effectively coordinating with staff on patient schedules and room availability.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Open the office daily.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of office goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the office by maintaining a professional demeanor and compassionate attitude towards all patients.
- Communicated with insurance companies to verify coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls and scheduled appointments via phone, text and email.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payment using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Verified insurance and communicated coverage to staff and patients.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Laid out potential payment plans for patients.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Built strong relationships with referring providers through regular communication updates on shared cases.
Receptionist/Patient Coordinator
Dentistry 360
07.2023 - 12.2023
- Opened and closed office daily.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Warehouse Associate
Amazon
05.2021 - 12.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Call Center Representative
Data Guard
05.2017 - 10.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
Salad
Côme
01.2016 - 05.2018
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
- Reduced food waste by utilizing proper portion control techniques and monitoring inventory levels.
- Increased sales of specialty salads through effective marketing strategies such as daily specials or limited-time offers.
- Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
No Degree - Linguistics
La Sorbonne Unniversité
Paris, FranceHigh School Diploma -
Denver Online High School
Denver, CO05-2016
Skills
- Electronic records management
- Organizational skills
- Patient care
- Team player
- Proficient in Spanish and fluent in French
- Adaptable/quick learner,
Timeline
Patient Coordinator/Insurance Coordinator/Treatment Coordinator
Washington Park Dental Center
12.2023 - Current
Receptionist/Patient Coordinator
Dentistry 360
07.2023 - 12.2023
Warehouse Associate
Amazon
05.2021 - 12.2023
Call Center Representative
Data Guard
05.2017 - 10.2018
Salad
Côme
01.2016 - 05.2018
No Degree - Linguistics
La Sorbonne Unniversité
High School Diploma -
Denver Online High School
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