LEILA TRACY

Assist with daily staffing adjustments for the MOT and SON units including shift swaps, pay code modifications, and department coding changes. Support the addition and removal of shifts and facilitate education in MyTime.

Aid employees in maintaining accurate timecards by correcting errors and ensuring timely sign-offs by each Monday.

Review and manage PTO requests by making approval decisions. Create, balance, and post staff schedules according to the designated timelines. Update and maintain unit forecast numbers in Excel. Participate in staffing meetings to discuss ongoing needs. Manage extensive upkeep of staffing spreadsheets in Excel.

Assist Associate Directors in improving departmental efficiency through streamlined processes.

Promote a cohesive work environment by maintaining clear, concise, and professional communication among team members.

Manage three email inboxes to facilitate timely communication among team members.

Procure office supplies to maintain availability and support staff operational needs.

• Coordinated patient appointment scheduling to align with provider demands, ensuring optimal patient flow.
• Delivered seamless management of complex chemotherapy infusion schedules and lab appointments. Facilitated timely imaging appointments, referrals, education consults and specialist consults. Scheduled pulmonary function tests, phlebotomies, and echocardiograms with precision.
• Maintained thorough charting and data entry practices for reliable patient records. Streamlined phone operations by answering and triaging calls, improving response times and patient satisfaction. Enhanced patient check-in processes through support at the front desk.
• Exhibited exceptional attention to detail while juggling various tasks in a diverse setting. Fostered effective communication and collaboration among team members, vendors, and patients, enhancing overall patient experience.
• Mentored junior staff on best practices in procedure coordination, fostering a culture of continuous improvement.
• Coordinated cross-departmental communication, resulting in smoother operations and improved collaboration.

• Achieved thorough collection of medical histories and vital signs to support patient care. Enhanced patient triage processes through effective assessment of injuries. Delivered diagnostic tests, including urine drug screens, audiometric evaluations, EKGs, urine dip tests, immunizations, blood draws, and spirometry, to ensure comprehensive patient evaluations.
• Executed mask fit tests and supported DOT physicals and return-to-work appointments, enhancing patient readiness for work and daily activities.
• Delivered efficient wound care, including suture removals and cast applications, ensuring patient comfort and safety.
• Maintained meticulous electronic documentation through charting, scanning, and filing, ensuring accuracy and accessibility of patient records.
• Conducted Mini-Mental State Exams and applied knowledge in Vagus Nerve Stimulation, contributing to thorough patient evaluations and care plans. Provided thorough evaluations for acute concussions and managed the preparation and administration of Botox to enhance patient outcomes.

Supported healthcare providers during patient examinations in patient examinations and treatments, ensuring efficient workflow and patient satisfaction.

Managed patient scheduling, optimizing appointment availability and reducing wait times for enhanced service delivery.

Administered medications and vaccinations per physician orders, adhering to safety protocols and best practices.