Leila Sukurevic
Denver
Summary
Guest experience professional with high standard for delivering exceptional service. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Known for strong interpersonal skills, reliability, and focus on achieving results. Adept at training staff, managing guest relations, and enhancing overall guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Cava Grill
01.2025 - Current
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Oversaw food preparation and monitored safety protocols.
Supervisor
Plato's Closet
07.2020 - 01.2025
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
Team Member
Chili's Bar and Grill
08.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Denver South High School
DenverAssociate of Science - Veterinary Science
Bel-Rea Institute of Animal Technology
Denver, CO12-2026
Skills
- Sales and upselling
- Guest services
- Hospitality and service industry background
- Strong work ethic
- Cash handling
- Safe food handling
Certification
- Certified Food Safe Handler, Cava - June 2025
Timeline
Guest Experience Manager
Cava Grill
01.2025 - Current
Team Member
Chili's Bar and Grill
08.2021 - 09.2022
Supervisor
Plato's Closet
07.2020 - 01.2025
Denver South High School
Associate of Science - Veterinary Science
Bel-Rea Institute of Animal Technology
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