Leighann Hobby
Pueblo
Summary
Experienced Counseling professional within the fields of Rehabilitation and Mental Health. Skilled in individualized counseling, case management, and client advocacy. Strong focus on team collaboration and adaptability, ensuring dependable support and successful outcomes. Known for empathy, strong communication, and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Counselor (RCII Trainer)
Division Of Vocational Rehabilitation
03.2022 - Current
- Conducted comprehensive assessments to determine client eligibility for vocational rehabilitation services.
- Developed individualized service plans to address clients' unique barriers and employment goals.
- Collaborated with community resources to connect clients with training and job placement opportunities.
- Monitored client progress, adjusting plans to ensure alignment with evolving needs and objectives.
- Provided ongoing support through counseling sessions, fostering confidence and self-sufficiency in clients.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Vocational Rehabilitation Counselor (RCI)
Division Of Vocational Rehabilitation
12.2019 - 02.2022
- Assisted clients in exploring career options and vocational goals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Utilized motivational interviewing techniques to guide meaningful conversations about goals, aspirations, and potential barriers.
Clinical Therapist
Colorado Mental Health Institute at Pueblo
03.2016 - 11.2018
- Collaborated with multidisciplinary teams to assess progress and adjust therapy strategies effectively.
- Improved patient engagement by incorporating a variety of recreational activities tailored to individual needs and interests.
- Provided one-on-one counseling sessions for patients, addressing emotional needs and fostering personal growth.
- Organized community outings for patients, increasing their participation in social events and enhancing their sense of inclusion.
- Participated in case conferences with other healthcare professionals to discuss updates on patient progress and develop collaborative strategies.
- Documented patient progress and adjusted treatment plans accordingly, ensuring continued success in meeting therapeutic goals.
Front Desk Receptionist
Tanager Management
11.2014 - 05.2015
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated meetings for staff, optimizing time management.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and satisfaction.
- Implemented organizational systems for office supplies, reducing waste and improving inventory management.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Routed incoming mail and messages to relevant personnel without delay.
Community Assistant
The Grove At Greeley
12.2012 - 11.2014
- Coordinated social events that increased community involvement and strengthened neighborhood ties.
- Evaluated feedback from residents to identify areas of improvement in community programs and services.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Monitored common spaces for cleanliness and safety compliance while promptly addressing any issues that arose.
- Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
- Managed digital and physical office records and used software and tools to track trends and report on metrics.
- Led tours to highlight property features to prospective tenants and answer questions.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Developed community newsletter to keep residents informed about upcoming events and important updates.
- Provided crisis management and intervention during emergency situations.
Education
Master of Arts - Rehabilitation Counseling
University of Northern Colorado
Greeley, CO05-2016
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO12-2012
High School Diploma -
Pueblo West High School
Pueblo West05-2010
Skills
- Client advocacy
- Caseload management
- Documentation proficiency
- Counseling expertise
- Rehabilitation treatment planning
- Professional ethics
- Certified rehabilitation counselor (CRC)
Certification
- LPCC - Licensed Professional Clinical Counselor
- CRC - Certified Rehabilitation Counselor
Timeline
Vocational Rehabilitation Counselor (RCII Trainer)
Division Of Vocational Rehabilitation
03.2022 - Current
Vocational Rehabilitation Counselor (RCI)
Division Of Vocational Rehabilitation
12.2019 - 02.2022
Clinical Therapist
Colorado Mental Health Institute at Pueblo
03.2016 - 11.2018
Front Desk Receptionist
Tanager Management
11.2014 - 05.2015
Community Assistant
The Grove At Greeley
12.2012 - 11.2014
Master of Arts - Rehabilitation Counseling
University of Northern Colorado
Bachelor of Arts - Psychology
University of Northern Colorado
High School Diploma -
Pueblo West High School
Licensed Professional Counselor Candidate
9/24/25-12/31/2027