Leidy cruz
Minca,Magdalena
Summary
Enthusiastic Hotel manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Customer-oriented, with strong history of leading high-performance teams to meet or exceed objectives.
Reliable with tourism industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
10
10
years of professional experience
Work History
Machine operator
PVL
Northampton , United Kingdom
2021.09 - 2022.07
- Managed waste disposal from machines responsibly.
- Adjusted machine settings to optimise performance.
- Improved efficiency with routine machine checks and adjustments.
- Prepared detailed shift reports, providing valuable insights into operations.
- Collaborated with team members to meet production deadlines.
- Performed minor repairs on machinery, reducing need for external technicians.
- Implemented safety measures for reduced workplace accidents.
Manager director
Propietarea
Minca, Magdalena/ Colombia
2014.04 - 2019.03
Receptionist
Hotel Kikusta
Santa Marta , Colombia
2012.10 - 2013.12
Education
A-Levels - English Education
Sena bilingual
Santa Marta 11.2024
Certificate of Higher Education - Sustainable tourism
Sena
Santa Marta 01.2014
Technical - Hotel Management
Sena
Bogota Dc02.2008
Skills
- Process improvement strategies
- Effective communication
- Stress management capabilities
- Safety compliance
- Problem solving
- Adaptation
- Customer service
- Retailer
- Bilingual
Languages
English
Upper intermediate
B2
Timeline
Machine operator
PVL
2021.09 - 2022.07
Manager director
Propietarea
2014.04 - 2019.03
Receptionist
Hotel Kikusta
2012.10 - 2013.12
A-Levels - English Education
Sena bilingual
Certificate of Higher Education - Sustainable tourism
Sena
Technical - Hotel Management
Sena
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