LeeAnn Jones
Colorado Springs
Summary
Customer service professional with 7 years of experience in hospitality and financial services. Expertise in managing guest relations and resolving complex issues in high-volume environments. Proven leadership as Assistant General Manager, focusing on staff training and operational efficiency. Strong skills in cash handling and complaint resolution, consistently achieving high levels of client satisfaction.
Overview
11
11
years of professional experience
Work History
Homemaker
Self Employed Services
Colorado Springs, CO
07.2025 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Front Desk Agent
Motel 6/Studio 6
Colorado Springs, CO
01.2024 - 07.2025
- Managed guest check-in and check-out operations to ensure seamless arrivals and departures.
- Allocated rooms aligning with guest preferences and requirements
- Accommodated special guest requests ensuring satisfaction
- Partnered with maintenance and housekeeping teams to ensure optimal cleanliness and functionality
- Generated and printed shift summaries
- Elevated sales by 13.2% within 12 months
Retirement Plan Specialist
T. Rowe Price
Colorado Springs, CO
06.2023 - 12.2024
- Managed 50+ daily inbound calls, providing assistance with retirement plan inquiries and withdrawals
- Informed customers about retirement plan options and benefits
- Executed bank transfers and conducted identity verification to guarantee secure transactions.
Homemaker
Self Employed Services
Colorado Springs, CO
07.2021 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Inbound Fraud Specialist
U.S. Bank
Colorado Springs, CO
11.2020 - 07.2021
- Addressed inbound calls to assess fraud claims
- Supervised management of debit card security protocols prompted by fraud alerts.
- Established fraud claims workflow targeting unauthorized charges
Customer Service Representative
Anthem Blue Cross Blue Shield
Colorado Springs, CO
07.2019 - 09.2020
- Rectified claim denials for providers and members
- Evaluated eligibility for procedures, supporting providers and members
- Oversaw high volume of incoming calls and emails, consistently exceeding performance metrics for response time and resolution
Eligibility And Enrollment Specialist
Connect For Health
Colorado Springs, CO
01.2018 - 07.2019
- Secured enrollment of 10 clients each day into healthcare policies
- Examined enrollment and eligibility concerns
- Evaluated qualifications for government healthcare cost reduction
- Guided clients through healthcare policy details, emphasizing out-of-pocket maximums and deductibles
- Facilitated 10 daily client calls to validate information and evaluate eligibility
Assistant General Manager
Enmark
Savannah, GA
06.2017 - 01.2018
- Facilitated processing of payments and orders for products, food, and gasoline.
- Supervised inventory operations and handled deliveries, maintaining precision
- Directed staff activities, including recruitment, interviewing, and training
- Executed cash transactions and upheld integrity of financial records
- Elevated patronage by 6% via enhanced customer engagement tactics.
Food Service
Multiple
Colorado Springs, CO
08.2015 - 06.2017
- Implemented employee training programs to increase overall knowledge and performance within the food service department.
- Evaluated food service operations for quality assurance purposes, identifying areas for improvement in efficiency and costeffectiveness.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Collaborated with food service providers to ensure patients'' dietary preferences were met within the guidelines of their prescribed diet.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Education
Bachelor of Arts - History
University of Colorado At Colorado Springs
Colorado Springs, COHigh School - undefined
William J. Palmer
Colorado Springs, CO12-2017
Skills
- Customer service training
- Customer service expert
- Retail sales customer service
- Clerical support
- Customer relations
- Excellent communication
Languages
American Sign Language - Intermediate
Additional Information
- 2021-2023–Homemaker
- Managed monthly budgets for a household.
- Planned meals for a family
- Made appointments with various services and providers
Timeline
Homemaker
Self Employed Services
07.2025 - Current
Front Desk Agent
Motel 6/Studio 6
01.2024 - 07.2025
Retirement Plan Specialist
T. Rowe Price
06.2023 - 12.2024
Homemaker
Self Employed Services
07.2021 - 06.2023
Inbound Fraud Specialist
U.S. Bank
11.2020 - 07.2021
Customer Service Representative
Anthem Blue Cross Blue Shield
07.2019 - 09.2020
Eligibility And Enrollment Specialist
Connect For Health
01.2018 - 07.2019
Assistant General Manager
Enmark
06.2017 - 01.2018
Food Service
Multiple
08.2015 - 06.2017
High School - undefined
William J. Palmer
Bachelor of Arts - History
University of Colorado At Colorado Springs