Leean Baca
Colorado Springs
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Prime IV Hydration & Wellness
Colorado Springs, Colorado
07.2025 - Current
- As a receptionist at Prime IV, delivered exceptional customer service by welcoming clients, managing appointments, answering phones, processing payments, and assisting with memberships to enhance the client experience. Maintained accurate client records and coordinated with clinical staff to ensure smooth daily operations, educated clients about IV therapy and wellness services, and fostered a professional, welcoming environment to support clinic operations.
Esthetician
Lavish Lee Beauty LLC
Colorado Springs, Colorado
10.2024 - Current
- Established personal connections with customers, enhancing guest experience through tailored services. Informing clients on products, packages, services that would be beneficial to them. Services include waxing, spray tanning, lash lifts, eyebrow laminations and facials. Managed receptionist duties, appointment booking, cleaning, product ordering, and service provision to enhance customer experience.
Front Desk Receptionist
Behavioral Therapy
Colorado Springs, Colorado
08.2024 - 03.2025
- Delivered compassionate, confidential front-office support in mental health setting, enhancing client experience and trust. Coordinated patient check-in/check-out, scheduled appointments, verified insurance, and ensured compliance with HIPAA while creating a calm, supportive environment for clients.
Waxer, Front Desk Receptionist
EW Center
Colorado Springs, Colorado
06.2022 - 07.2024
- Confirmed and scheduled appointments while managing cashier responsibilities for product sales. Executed sales tactics to promote and upsell products tailored to individual client needs.
Medical Assistant
Colorado Springs Pain Consultants
Colorado Springs, Colorado
01.2021 - 06.2022
- Trained as a medical assistant for a seasonal position; handled messages via software and phone calls to ensure clients received the correct prescriptions sent to the pharmacy and wrote them out according to the doctor. Scheduled patients for upcoming appointments and set up new patients.
Sales Associate
Harley-Davidson, Inc.
Colorado Springs, Colorado
01.2019 - 06.2021
- Sold motorcycle gear and clothing, prioritizing customer safety and protection. Handled cash at registers, greeted customers, and maintained the cleanliness of the store, merchandise, and restrooms. Informed customers about current trends and gear to enhance their shopping experience.
Beauty Consultants
Walgreens
Colorado Springs, Colorado
01.2017 - 07.2019
- Updated knowledge of new beauty products and introduced them to customers, enhancing their shopping experience. Set up booths for new product launches, distributing samples to customers and colleagues to increase product awareness. Participated in business trips with estheticians, receiving product knowledge training to better assist customers.
Education
Esthetician -
Paul Mitchell
Colorado Springs, Colorado12-2022
High School Diploma - undefined
Sierra High School
Colorado Springs, Colorado05-2015
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Computer Skills
- Guest services
- Cash handling
- Organization skills
- Medical
Certification
- CPR / First Aid / AED
- Improving Cultural Competency for Behavioral Health Professionals
Timeline
Receptionist
Prime IV Hydration & Wellness
07.2025 - Current
Esthetician
Lavish Lee Beauty LLC
10.2024 - Current
Front Desk Receptionist
Behavioral Therapy
08.2024 - 03.2025
Waxer, Front Desk Receptionist
EW Center
06.2022 - 07.2024
Medical Assistant
Colorado Springs Pain Consultants
01.2021 - 06.2022
Sales Associate
Harley-Davidson, Inc.
01.2019 - 06.2021
Beauty Consultants
Walgreens
01.2017 - 07.2019
High School Diploma - undefined
Sierra High School
Esthetician -
Paul Mitchell