Leah Humphrey
Firestone
Summary
Skilled in customer service and creative problem solving. I successfully mentored new hires, resulting in increased productivity and flow between crew members. Reliable and detail-oriented, I thrive in fast-paced environments. To be able to provide a positive experience to a consumers and the working environment is what motivates me.
Overview
7
7
years of professional experience
Work History
Trainer
Cheba Hut Toasted Subs
08.2023 - Current
- Developed and delivered training programs for new team members to enhance operational efficiency.
- Facilitated hands-on workshops to improve employee skills in customer service and food safety practices.
- Collaborated with management to identify training needs and tailor programs accordingly.
- Evaluated trainee performance through assessments, providing constructive feedback for improvement.
- Implemented onboarding processes that streamlined integration of new employees into the team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Deli Clerk
Hays Market
03.2022 - 12.2022
- Assisted customers in selecting deli products, providing exceptional service and product knowledge.
- Operated slicers and scales, ensuring precision in food preparation and portion control.
- Maintained cleanliness and organization of deli area, adhering to health and safety standards.
Food Service Supervisor
Firehouse Subs
01.2021 - 07.2021
- Streamlined workflow processes, reducing service time and improving operational efficiency.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Supervised daily operations to ensure compliance with health and safety standards.
Shift Leader
Subway
11.2018 - 12.2020
- Supervised team operations to ensure adherence to safety and quality standards.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer inquiries and complaints, ensuring a positive customer experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Cosmetology License - Cosmetology
IBMC College
Longmont, COSkills
- Customer service
- New hire training
- Creative problem solving
- Attention to detail
- Fast learner
- Reliable
Timeline
Trainer
Cheba Hut Toasted Subs
08.2023 - Current
Deli Clerk
Hays Market
03.2022 - 12.2022
Food Service Supervisor
Firehouse Subs
01.2021 - 07.2021
Shift Leader
Subway
11.2018 - 12.2020
Cosmetology License - Cosmetology
IBMC College