Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Leah Grabinski

Glenwood Springs

Summary

Motivated Customer Associate with 10 years of experience dedicated to providing highest quality service. Anticipation of customer needs to facilitate enjoyable dining experiences. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

9
9
years of professional experience

Work History

Server

Homestead Bar And Grill
03.2024 - 12.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Zane's Tavern
04.2023 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Phat Thai
09.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Tiny Pine
09.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

The Ritz-Carlton, Elway's
12.2015 - 07.2020
  • Cultivated warm relationships with new and regular customers
  • Increased sales significantly by upselling higher-end products to customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Necessity to multitask to accommodate requests of up to 7 tables, simultaneously
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Associate Degree - Hospitality and event planning focus

Metropolitan State University
Denver, CO

Skills

  • Hospitality professional with a keen focus on creating positive experiences for Guests dining experiences
  • Strong skills in engaging communication with guests
  • Strong attention to detail with emphasis on organizational efficiencies
  • Forbes 5-star certified
  • Intermediate wine and spirits knowledge Advanced culinary knowledge

Personal Information

Title: Hospitality

Timeline

Server

Homestead Bar And Grill
03.2024 - 12.2024

Server

Zane's Tavern
04.2023 - 09.2024

Server

Phat Thai
09.2022 - Current

Server

Tiny Pine
09.2022 - Current

Server

The Ritz-Carlton, Elway's
12.2015 - 07.2020

Associate Degree - Hospitality and event planning focus

Metropolitan State University

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Leah Grabinski