Leah Archuleta
Highlands Ranch
Summary
I am looking to secure a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Dedicated regional operations manager with several years of experience driving teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies. .
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Regional Operations Manager
Elevate Dental Partners
Denver
05.2024 - Current
- Managed regional dental operations to ensure consistent service delivery.
- Coordinated staff training programs to enhance operational efficiency.
- Oversaw compliance with industry regulations and company policies.
- Collaborated with cross-functional teams to address operational challenges.
- Analyzed performance data to identify areas for improvement.
- Led initiatives to optimize resource allocation across multiple locations.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Developed and implemented policies and procedures to improve operational efficiency.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Provided technical guidance on the implementation of new systems and technologies in the region.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Supported and planned various effective marketing and sales strategies.
- Visited regional locations to verify full functionality and operational effectiveness.
- Organized events such as conferences or workshops aimed at improving operational practices in the region.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Manager
Elevate Dental Partners
Colorado Springs
09.2021 - 05.2024
- Managed daily office operations and ensured smooth workflow among staff.
- Coordinated scheduling and appointments for dental professionals and patients.
- Overseen PNL to track profitability and expenses
- Trained new staff on office procedures and customer service protocols.
- Oversaw inventory management for dental supplies and office materials.
- Developed and implemented office policies and procedures.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
Office Manager
Peak Dental Services
Colorado Springs
08.2018 - 08.2021
- Oversee daily operations, staffing management, transition from paper charts to electronic, insurance verification, management of profits and expenses.
Office Manager
Perfect Teeth
Colorado Springs
10.2010 - 08.2018
- Training patient coordinators, working reports and AR's, managing a 7 doctor practice which included general and all specialties. Tracking office profitability and management of staffing.
- Started with company as a patient coordinator/dental assistant front office, assisting Dr and hygiene. Was assistant manager from 2014-2015 before promotion to Manager.
Extern
Bright now dental
06.2010 - 07.2010
- Worked all of the following: front office, assisting Dr and hygiene.
- Assisted with composite, crown preparation, extractions, root canal treatment, exams, charting.
- Also, did sealants, impressions, made models, bleach trays, and night guards, set up and take down rooms, set up for procedures and sterilization.
Optician/Laboratory Technician
ABBA EYE CARE
Fort Carson
03.2008 - 07.2010
- Working in optical office: ran doctor schedule, pulled charts, answered phones, imputing patient information and charges in to the computer, ordering supplies, in charge of laboratory, cutting lenses, taking measurements for both glasses and contact lenses, adjusting frames, testing for various eye conditions, writing prescriptions, insurance billing, taking care of patient's needs.
Education
Certified Massage Therapist - Neuromuscular Massage Therapy
Colorado Institute of Massage Therapy
Colorado Springs, CO 05.2019 - 06.2020
Secretarial Science -
Intellitec Medical Institute
Colorado Springs, CO 01.2009 - 01.2010
GED -
Otero Junior College
LaJuntaPikes Peak Community College
Colorado Springs, COSkills
- Microsoft Suite
- Open Dental
- Dentrix & Ascend
- QSI
- Data entry
- PNLs
- KPIs
- 10 key
- Coronal Polish
- OSHA regulations
- HIPAA regulations
- CPR certification
- Chair side functions
- Infection control
- Radiographs
- Multitasking
- Customer service
- Charting
- Sealants
Certification
- Certified dental assistant
- Certificate in secretarial science
- Certified Massage Therapist
Timeline
Regional Operations Manager
Elevate Dental Partners
05.2024 - Current
Office Manager
Elevate Dental Partners
09.2021 - 05.2024
Certified Massage Therapist - Neuromuscular Massage Therapy
Colorado Institute of Massage Therapy
05.2019 - 06.2020
Office Manager
Peak Dental Services
08.2018 - 08.2021
Office Manager
Perfect Teeth
10.2010 - 08.2018
Extern
Bright now dental
06.2010 - 07.2010
Secretarial Science -
Intellitec Medical Institute
01.2009 - 01.2010
Optician/Laboratory Technician
ABBA EYE CARE
03.2008 - 07.2010
GED -
Otero Junior College
Pikes Peak Community College