Layla Santana
Peyton
Summary
Dedicated team member with a proven track record in customer service, fostering a positive environment and resolving issues efficiently. Recognized for strong communication and attention to detail. Enthusiastic team player with experience in training new staff and enhancing customer satisfaction. Strong problem-solver with a commitment to professionalism and adaptability, ensuring smooth operations and a positive work atmosphere. Motivated professional with a background in fast-paced environments. Known for clear communication and teamwork, contributing to effective problem-solving and customer service strategies. Ready to leverage skills for impactful team dynamics.
Overview
1
1
year of professional experience
Work History
Team Member
Chick-fil-A
04.2025 - Current
- Supported training of new staff on procedures and best practices in food handling
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Team Member
Jersey Mike's Subs
10.2024 - 12.2024
- Assisted in food preparation and assembly of sandwiches to ensure timely customer service
- Maintained cleanliness and organization of workstations to comply with health and safety standards
- Collaborated with team members to meet peak service demands during busy hours
- Operated kitchen equipment safely while adhering to operational procedures
- Engaged with customers to enhance their dining experience through excellent service
- Monitored inventory levels and reported shortages to management for timely restocking
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Springs Studio For Academic Excellence
6113 Constitution Ave, Colorado Springs, CO 8091505-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
Accomplishments
- Delivered fast, friendly service to 100+ customers per shift, ensuring positive experiences.
- Trained new team members on drink prep, customer service, and company standards.
- Upsold menu items consistently, contributing to daily sales growth.
- Maintained clean, organized workspace and assisted with inventory management.
Languages
English
Full Professional
Interests
- Stand-up Paddleboarding (SUP)
- Road Trips
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Cooking
- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Team Sports
- Committed to improving personal fitness through regular participation i soccer
Timeline
Team Member
Chick-fil-A
04.2025 - Current
Team Member
Jersey Mike's Subs
10.2024 - 12.2024
High School Diploma -
Springs Studio For Academic Excellence