Lavinia Bouchard

• Managed reservations, waitlists, and seating assignments to maintain smooth front-of-house operations.
• Resolved guest concerns promptly, delivering courteous service and preserving positive dining experiences.
• Communicated special orders and timing needs to kitchen and bar teams for accurate service.
• Monitored table readiness, cleanliness, and side work to uphold restaurant presentation standards.
• Supported shift opening and closing duties, including setup, cash handling, and service station organization.
• Developed strong relationships with regular customers, fostering loyalty to the establishment.

• Coordinated with kitchen and banquet teams to fulfill special requests and dietary accommodations.
• Trained new attendants on service standards, tray setup, and guest interaction protocols.
• Monitored room service areas for cleanliness, organization, and readiness for incoming orders.
• Supported inventory checks for beverages, condiments, and service supplies to prevent shortages.
• Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
• Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
• Prepared special services for guests such as honeymoon and other romantic packages.

• Advised clients on business process improvements, aligning solutions with operational goals and service priorities.

Strategic Project Engineering & EU Funding Acquisition:

• Feasibility & Business Planning: Draft comprehensive, high-scoring Business Plans, Feasibility Studies, and technical project proposals required for institutional approvals.
• Implementation Oversight & Financial Auditing Direct post-approval workflows, including the generation of precise reimbursement claims, oversight of public/private procurement processes, and management of formal institutional audits.

Core Competencies

• Software & Technical: Microsoft Office Suite (Advanced Microsoft Excel for financial modeling and budgeting, Microsoft Word for structured proposals, Microsoft PowerPoint for executive presentations)
• Financial & Analytical: Data Management, Financial Forecasting, Risk Assessment, Budgeting & Cost Allocation, Regulatory Compliance

I studied Philology at Dr. Ioan Meșotă National College, where half of my classes were taught in English, and earned an English-language qualification that allows me to teach English in Romania.

I studied Human Resources at Transylvania University of Brașov, Faculty of Sociology and Communication.