LAURYN A HOGAN
Colorado Springs
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Driver
Uber/Lyft
Colorado Springs
07.2014 - Current
- Saved fuel by leveraging GPS to identify faster routes.
- Customer Service Score of 4.99 out of 5.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Picked up clients from specific locations to transport and drop off at destinations.
Patient Service Representative
Global Connections to Employment
Colorado Springs
05.2024 - 03.2025
- Managed patient inquiries and scheduled appointments efficiently.
- Coordinated communication between healthcare providers and patients effectively.
- Assisted patients with compassion and care.
- Collaborated with team members to enhance patient service processes efficiently.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
Delivery Driver
Celestine
Colorado Springs
08.2022 - 10.2022
- Deliver customer packages in a timely manner
- Interact with customers as needed
- Return undeliverable packages to the warehouse when needed
- Perform pre and post trip inspections of the company delivery vehicle
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Transported and safely delivered items to prevent damage or loss.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Customer Service Associate
La Senza
Colorado Springs
12.2020 - 12.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Addressed inquiries, resolved customer issues and managed customer relations.
Customer Service Associate
ADECCO/UNITED HEALTHCARE
Colorado Springs
04.2019 - 12.2020
- Assisted field agents and tele sales agents with information regarding Medicare and Medicaid
- Informed agents of clients ‘Medicare and Medicaid status
- Handled approximately 45-50 calls per day service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Advanced Care Associate
Wow! Internet Phone Cable
Colorado Springs
12.2016 - 04.2019
- Maintained positive working relationship with fellow staff and management.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Created and updated technical documentation for network installations and changes to existing installations.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Crew Chief
United States Army
Ft Bragg
03.1994 - 04.1997
- Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
- Accomplished team objectives by effectively directing daily activities.
- Coordinated with crew to increase task productivity and communication.
- Troubleshot systems to isolate mechanical or electrical faults and repair components.
- Inspected components before installation or usage to verify cleanliness and serviceability.
- Removed, disassembled, inspected, repaired and reinstalled parts and assemblies on aircrafts.
Education
High School Diploma -
Sarasota High School
Sarasota, FLSkills
- Skills & Abilities
- I have 20 years of Contact Center experience, 3 years in Management, 2 years in the Training Department and 1 year in Quality Assurance
- Team building
- Supervision & leadership
- Customer service
- Good work ethic
- Reliable & trustworthy
- Relationship building
- School Bus, Military 5 ton, 2 1/2 ton, Humvee, Greyhound Bus vehicle expertise
- Passenger support
- Driving and transportation
- Safe driving techniques
- Vehicle maintenance
- Friendly, positive attitude
- First Aid/CPR
Education and Training
other
Honorable Discharge
References Furnished Upon Request
Timeline
Patient Service Representative
Global Connections to Employment
05.2024 - 03.2025
Delivery Driver
Celestine
08.2022 - 10.2022
Customer Service Associate
La Senza
12.2020 - 12.2021
Customer Service Associate
ADECCO/UNITED HEALTHCARE
04.2019 - 12.2020
Advanced Care Associate
Wow! Internet Phone Cable
12.2016 - 04.2019
Driver
Uber/Lyft
07.2014 - Current
Crew Chief
United States Army
03.1994 - 04.1997
High School Diploma -
Sarasota High School