Lauren Santana
Eagle
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Relationship Banker
JPMorgan Chase Bank
07.2023 - Current
- Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
Cosmetic Counter Manager
Estee Lauder
03.2023 - 06.2024
- Recruited, hired, and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Introduced initiatives and sales strategies to exceed goals.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
Regional Administrative Field Lead
Mountain G Enterprises
03.2022 - 03.2023
- Built excellent employee experience through culture of service and execution of employee assistance programs
- Identified opportunities to streamline processes and improve office operations and efficiency
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Negotiated and executed contracts on behalf of the department
L5 Area Manager
Amazon.com
03.2021 - 03.2022
- Coached, managed, and developed a team of 50 to 200 Amazon associates
- Collaborated with cross-functional teams to align operations with corporate objectives
- Monitored and analyzed performance data, identifying areas of improvement and developing action plans
- Spearheaded operational procedures and processes to improve efficiency and optimize operations
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion
- Enforced compliance with local, state and federal regulations and company standards
Remote Inside Sales Representative
Build.com
07.2020 - 03.2021
- Answered customers' questions regarding products, prices, and availability
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Managed friendly and professional customer interactions
- Set up new accounts, established customer credit and set up payment methods
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of the company
Retail Sales Manager
MAC Cosmetics
04.2019 - 07.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Maintained company's visual merchandise standards through general housekeeping and planograms
Clinique Counter Manager
Ulta Beauty
02.2018 - 04.2020
- Gathered and analyzed sales and performance data to set and strategize on departmental goals
- Introduced initiatives and sales strategies to exceed goals
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff
Sales Associate
Abercrombie & Fitch
01.2017 - 08.2018
- Greeted customers, helped locate merchandise, and suggested suitable options
- Displayed merchandise by arranging in appealing ways to boost sales
- Answered questions about store policies and addressed customer concerns
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
Education
B.A. - Social Science
California State University, Chico
Chico, Ca05.2020
Skills
- Management
- Staff Development
- Payroll and Invoicing
- Operating Procedures and Policies
- Cash handling
Timeline
Relationship Banker
JPMorgan Chase Bank
07.2023 - Current
Cosmetic Counter Manager
Estee Lauder
03.2023 - 06.2024
Regional Administrative Field Lead
Mountain G Enterprises
03.2022 - 03.2023
L5 Area Manager
Amazon.com
03.2021 - 03.2022
Remote Inside Sales Representative
Build.com
07.2020 - 03.2021
Retail Sales Manager
MAC Cosmetics
04.2019 - 07.2020
Clinique Counter Manager
Ulta Beauty
02.2018 - 04.2020
Sales Associate
Abercrombie & Fitch
01.2017 - 08.2018
B.A. - Social Science
California State University, Chico
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