Lauren Marie
Durango
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Front Desk/Event Photographer
Mountain Waters Rafting
Durango, CO
05.2025 - 08.2025
- Captured high-quality event photographs for outdoor activities and guided tours.
- Collaborated with event coordinators to ensure seamless photography services during events.
- Edited and delivered images promptly for marketing and promotional purposes.
- Engaged with clients to understand their vision and preferences for event coverage.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Maintained knowledge of products and services to provide accurate information to customers.
Owner/Cleaner
Cowgirl's Cleaning Services
Pflugerville, TX
01.2018 - 04.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Assessed customer feedback to identify areas for improvement and enhance overall experience.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Oversaw inventory management, ensuring product availability and effective stock rotation.
Billing Clerk
Modern Store Equipment
Burlington, NJ
01.2016 - 01.2017
- Processed and verified billing statements for accuracy and compliance with company policies.
- Coordinated payment collections and reconciled discrepancies in accounts receivable.
- Maintained billing software, ensuring data integrity and system updates were performed regularly.
- Developed streamlined processes to enhance efficiency in invoice generation and distribution.
Receptionist
Bucks Digital
Newtown, PA
02.2012 - 01.2015
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Responded promptly to phone inquiries, providing accurate information to clients and stakeholders.
- Coordinated office supplies inventory, streamlining procurement processes for enhanced efficiency.
- Developed and maintained filing systems, improving document retrieval speed and organization.
Office Assistant
Plan B Engineering
Trevose, PA
10.2008 - 09.2010
- Coordinated office activities to ensure efficient workflow and support project timelines.
- Managed communication between departments, enhancing collaboration on engineering projects.
- Organized and maintained filing systems, improving document retrieval efficiency.
- Assisted in the preparation of reports and presentations for engineering teams.
- Oversaw inventory management for office supplies, ensuring availability without excess costs.
Education
High School Diploma -
Pennsbury High School
Fairless Hills06-2004
Skills
- Client relationship building
- File organization
- Creative vision
- Strong editing skills
Timeline
Front Desk/Event Photographer
Mountain Waters Rafting
05.2025 - 08.2025
Owner/Cleaner
Cowgirl's Cleaning Services
01.2018 - 04.2025
Billing Clerk
Modern Store Equipment
01.2016 - 01.2017
Receptionist
Bucks Digital
02.2012 - 01.2015
Office Assistant
Plan B Engineering
10.2008 - 09.2010
High School Diploma -
Pennsbury High School