Lauren Hulten
Golden
Summary
27 years of experience. Hospitality professional expert with proven skills in high-energy environments, multi tasking, managing others and customer service. I am continuously building long lasting relationships with everyone I meet. Stron focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, creating a positive and memorable experience for everyone around me.
Overview
20
20
years of professional experience
Work History
Bartender /Restaurant Waitress
Kokopelli Beer Company
06.2019 - Current
- Led bar operations, ensuring exceptional customer service and high-quality beverage preparation.
- Trained and mentored junior bartenders on drink recipes and customer engagement techniques.
- Supervised bar staff, scheduling shifts to meet peak service demands effectively.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
Waitress /Trainer
Bridgewater Grill
07.2015 - 01.2021
- Trained new staff on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding and performance.
- Mentored junior waitstaff, improving team efficiency and service quality.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Cocktail Waitress / Bartender
Reserve Casino Hotel
01.2011 - 07.2015
- Delivered exceptional customer service in fast-paced casino environment.
- Managed beverage orders efficiently, ensuring timely delivery and accuracy.
- Assisted in training new staff on service protocols and operational standards.
- Monitored inventory levels, contributing to efficient stock management for bar operations.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
Waitress / Trainer/Supervisor
Village Inn
03.2005 - 01.2011
- Trained new staff on menu knowledge and customer service protocols.
- Developed and implemented training materials for efficiency improvements.
- Managed inventory systems, optimizing stock levels and minimizing waste through data analysis.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
High School Diploma -
Northglenn High School
Northglenn, CO4 2001
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Hospitality service expertise
- Team training and development
- Sales expertise
- Staff management
- Ordering procedures
Experience
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Education and Training
other
Timeline
Bartender /Restaurant Waitress
Kokopelli Beer Company
06.2019 - Current
Waitress /Trainer
Bridgewater Grill
07.2015 - 01.2021
Cocktail Waitress / Bartender
Reserve Casino Hotel
01.2011 - 07.2015
Waitress / Trainer/Supervisor
Village Inn
03.2005 - 01.2011
High School Diploma -
Northglenn High School
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