Lori Howard
Colorado Springs,Colorado
Summary
Communications and process specialist with robust experience organizing diverse efforts in the Telecom and Construction Industries. Excel at liaising between customer needs, business operations and technical resources to produce improvements and consistent successful project completions. Able to quickly pivot across multiple jobs and prioritize workloads accordingly.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Haynes Mechanical Systems
02.2022 - Current
- Recreated procurement and logistics processes from scratch, developed an organization plan around job materials and warehouse stock, measurably reducing processing time.
- Documented departmental processes and provided directional input during migration into SharePoint from previous DMS.
- Tracked hours and expenses to keep projects on task and within budgetary parameters.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Associate Project Manager
Siemens Building Technologies
05.2019 - 02.2022
- Promoted from Project Lead to Associate PM within 9 months of hiring.
- Maintained control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Adjusted project plans to account for dynamic targets, staffing changes and Construction operations.
- Managed bookkeeping, prepared budgets and cost reports for both projects and annual service agreements.
- Completed gradually more complex fire and security projects within or under budget, undertaking promotions mid fiscal year in line with personal growth and branch responsibilities.
- Managed projects ranging from under $500 to over $114,000, and annual service agreements up to $275,000 annually.
- Scheduled project resources for multiple disciplines across multiple projects with consistent accuracy.
Lead Network Administrator
GCI
10.2017 - 04.2019
- Designed and drove process and support improvements across several enterprise, oil and gas, and wholesale programs in service management roles.
- Assessed customer needs and provided regular reporting and analytics on service based Service Level Agreements and Operating Level Agreements.
- Excelled in leading daily processes and interdepartmental communications across one 24/7 tech support contact center.
- Coordinated scheduled maintenance efforts, site surveys, and trouble calls and shared accountability for meeting milestones and mean time to repair.
- Created After Action Reviews, Support Playbooks, and Contact Center procedure documents that were used in customer negotiations, public statements, and daily operations. Wide experience with professional documentation efforts.
- Prepared and led meetings between departments, internal or external audiences, and vendor resources.
- Created, updated, and redesigned department process details from schedules to customer support models.
Network Analyst
GCI
09.2015 - 10.2017
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier 1 support to end users.
- Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
- Specialized in network outage management event communication.
- Managed ticket escalations and reporting for over 20 customers in three disciplines as Lead Network Administrator (Oil and Gas, Wholesale, Finance/Commercial)
Education
Some College (No Degree) - Network Administration
GCI
ANCHORAGENet+/A+
IT University
OnlineNo Degree -
CERTIFICATION PROGRESS
High School Diploma -
Dimond High School
Anchorage, AK05.2009
Skills
- Leadership
- Resource Utilization Planning
- Technical Analysis
- Project Documentation
- Speechwriting and messaging
- Strategy implementation
- Project Brief Design
- Iterative Change Management
- Investigations expertise
- Collaboration
Accomplishments
- Eight years of technical experience in the telecom and IT industry.
- Over 5 years project experience in the Construction industry.
- Managed on average 12-30 projects to completion at a time on or under budget.
- Over seven years experience in leadership roles.
- Collaborated with project team to successfully implement an incident reporting function within Salesforce for a Business call center.
- Experience with sales, document organization, troubleshooting and escalation procedures, writing and improving support procedures, project coordination and management.
- Proficiency with Microsoft Office Suite, MS Dynamics Great Plains, SmartSheets, SAP, Remedy, SalesForce.
- Collaborated with and led team of 6 in the upgrade of the Anchorage International Airport holistic access control and security system.
Timeline
Project Coordinator
Haynes Mechanical Systems
02.2022 - Current
Associate Project Manager
Siemens Building Technologies
05.2019 - 02.2022
Lead Network Administrator
GCI
10.2017 - 04.2019
Network Analyst
GCI
09.2015 - 10.2017
Some College (No Degree) - Network Administration
GCI
Net+/A+
IT University
No Degree -
CERTIFICATION PROGRESS
High School Diploma -
Dimond High School
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