Lauren Harrison
Manhattan
Summary
Dedicated transportation professional with a clean driving record and expertise in vehicle inspection. At Broadway Elite, I enhanced passenger safety and satisfaction through effective communication and defensive driving. Recognized for adapting routes to meet passenger needs, I consistently maintained operational efficiency and fostered a positive travel experience for all.
Overview
23
23
years of professional experience
Work History
LRT Operator
New Jersey Transit
Bloomfield, New Jersey
04.2023 - Current
- Ensured passenger safety by adhering to established protocols and regulations.
- Assisted in monitoring train operations and signaling systems for efficient service delivery.
- Conducted pre-departure checks on train equipment and safety features to maintain operational standards.
- Communicated effectively with passengers regarding schedules, delays, and safety instructions.
Bus Operator
Broadway Elite
Chatham, NJ
04.2018 - Current
- Operated assigned routes safely and efficiently, ensuring on-time arrivals and departures.
- Provided courteous assistance to passengers with disabilities, ensuring safe boarding and travel.
- Maintained vehicle safety and cleanliness, reporting mechanical issues promptly.
- Adhered to traffic laws and safety protocols to protect passengers and the public.
- Communicated effectively with dispatch and passengers regarding route changes, delays, and travel information.
- Delivered professional, customer-focused service, enhancing overall passenger satisfaction. to tight schedules.
Bus Operator
New Jersey Transit
Maplewood, New Jersey
11.2008 - 04.2023
- Operated buses safely, adhering to traffic laws and regulations.
- Managed passenger boarding and alighting processes efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Provided exceptional customer service, addressing passenger inquiries and concerns.
- Maintained excellent time management, ensuring adherence to tight schedules while prioritizing passenger safety and comfort.
Paratransit Driver
White Plains Bus Company
White Plains, NY
09.2002 - 07.2006
- Safely operated paratransit vehicles, ensuring on-time service and ADA compliance for passengers with mobility needs.
- Assisted passengers during boarding and disembarking, maintaining a safe and supportive environment.
- Performed pre-trip inspections and reported maintenance issues to ensure vehicle safety and reliability.
- Communicated effectively with dispatch and passengers to adapt routes and schedules as needed.
- Delivered courteous, professional service that improved customer satisfaction and promoted positive passenger experiences.
- Trained new drivers on company policies, safety procedures, and customer service standards.
Education
High School Diploma - Fashion Design
Saunders High School
Yonkers, NY06.1992
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
Timeline
LRT Operator
New Jersey Transit
04.2023 - Current
Bus Operator
Broadway Elite
04.2018 - Current
Bus Operator
New Jersey Transit
11.2008 - 04.2023
Paratransit Driver
White Plains Bus Company
09.2002 - 07.2006
High School Diploma - Fashion Design
Saunders High School