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Lauren Brown
Monument
Work Preference
Summary
Motivated and reliable professional with experience in retail, food service, sales, and team leadership. Strong background in customer service, cash handling, and training team members in fast-paced environments. Known for excellent communication, attention to detail, and delivering positive customer experiences.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Store Manager
Banter Piercing by Pagoda
Lone Tree
05.2026 - Current
- Assist in leading daily store operations, driving sales.
- Managed inventory and delivered exceptional customer service to enhance shopping experience.
- Coordinated team efforts to ensure smooth daily operations.
- Built customer relationships through personalized jewelry recommendations, supporting store goals and visual merchandising standards.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Crew Trainer
McDonald's
Monument
02.2025 - 05.2026
- Trained and mentored new employees, enhancing customer service, safety, and operational knowledge
- Delivered high-quality service in fast-paced, high-volume environment, ensuring customer satisfaction
- Handled cash, card, and digital transactions with accuracy
- Assisted management in upholding team efficiency and service standards, contributing to overall operational success
Retail Associate / Cashier
Goodwill Industries
Monument
10.2025 - 04.2026
- Delivered efficient and friendly customer service to a high volume of shoppers
- Operated POS systems, ensuring accurate handling of cash and electronic transactions to enhance customer experience
- Assisted with customer inquiries, returns, and donation processing
- Maintained clean, organized sales floor and fitting rooms to promote a welcoming shopping environment
- Assisted customers with inquiries, returns, and donation processing, facilitating smooth transactions and customer satisfaction
- Followed company policies related to safety and loss prevention
Front of House Associate
Broken Bones BBQ
Monument
09.2025 - 11.2025
- Delivered friendly, efficient service, ensuring accurate orders to enhance customer satisfaction
- Operated POS system for seamless processing of in-person and phone orders
- Maintained cleanliness and food safety standards
- Supported inventory management by tracking stock levels and organizing items. and restocking
Cashier / Customer Service Associate
Salcido's Tacos
Colorado Springs
06.2024 - 07.2025
- Addressed and resolved customer concerns to maintain positive shopping experiences
- Executed transactions with speed and precision to enhance customer satisfaction
- Supported opening and closing procedures to ensure smooth store operations
Sales Representative (Remote)
Cutco
Colorado Springs
06.2024 - 09.2024
- Conducted virtual product demonstrations and sales presentations to engage potential clients and showcase product benefits
- Cultivated client relationships through regular follow-up, enhancing customer satisfaction and loyalty
- Drove sales by leveraging persuasive communication and in-depth product knowledge to address client needs
Server / Food Runner
Main Event
Colorado Springs
10.2023 - 08.2024
- Delivered food and beverages to enhance customer satisfaction
- Collaborated with team members to streamline service flow
- Maintained cleanliness and safety standards to promote a safe dining environment
Education
Bachelor's Degree - Criminal Justice
Colorado Technical University
Colorado Springs, CO 06.2025 - 07.2026
Diploma -
Liberty High School
Colorado Springs, CO 09.2020 - 05.2024
Skills
- Retail Operations
- Store operations
- POS Systems
- Cash Handling
- Food Safety
- Sales
- Pricing and markdowns
- Employee training
- Time Management
- Microsoft Office
- Google Workspace
- Leadership
- Conflict Resolution
- Customer Service
- Communication/ Active Listening
- Confidentiality
Certification
- Food Handler Certification
- CPR & First Aid Certified
- Valid Driver's License
Timeline
Assistant Store Manager
Banter Piercing by Pagoda
05.2026 - Current
Retail Associate / Cashier
Goodwill Industries
10.2025 - 04.2026
Front of House Associate
Broken Bones BBQ
09.2025 - 11.2025
Bachelor's Degree - Criminal Justice
Colorado Technical University
06.2025 - 07.2026
Crew Trainer
McDonald's
02.2025 - 05.2026
Cashier / Customer Service Associate
Salcido's Tacos
06.2024 - 07.2025
Sales Representative (Remote)
Cutco
06.2024 - 09.2024
Server / Food Runner
Main Event
10.2023 - 08.2024
Diploma -
Liberty High School
09.2020 - 05.2024