Lauren Ball
Denver
Summary
Results-oriented professional with a proven track record in the hospitality industry. Skilled in team collaboration and complaint resolution, contributing to enhanced guest satisfaction and loyalty. Eager to drive success in a dynamic restaurant environment.
Overview
8
8
years of professional experience
Work History
Server
Lazy Dog Restaurant & Bar
Aurora, CO
03.2024 - 06.2026
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Processed orders efficiently using point-of-sale system, ensuring accuracy and timely service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
The Cheesecake Factory
Denver, CO
04.2022 - 02.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly, enhancing overall guest experience and retention.
Bartender
Henry’s Tavern
Denver, CO
10.2018 - 03.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Cherokee Trail High School
Aurora, COSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Lazy Dog Restaurant & Bar
03.2024 - 06.2026
Server
The Cheesecake Factory
04.2022 - 02.2024
Bartender
Henry’s Tavern
10.2018 - 03.2022
High School Diploma -
Cherokee Trail High School