Laura Valentina Arevalo Garzon
Bogota,HUI
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
2
2
years of professional experience
Work History
Logistics Coordinator
Lean Solutions Group
02.2022 - Current
- Conducted thorough market research to identify optimal suppliers based on price, quality, and reliability factors.
- Managed inventory levels to verify availability of stock for customer orders.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Improved order accuracy through meticulous data entry and verification processes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Registered vendors and customers on database to maintain updated roster.
- Tracked orders and notified customers of status or potential delays.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Generated monthly performance reports to track and analyze shipping trends.
- Developed strategies to optimize utilization of available resources.
Customer Service Representative
EXL Service
09.2021 - 01.2022
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Specialist in Marketing Management - Marketing, Colombia
ECCI University
Bogota, Colombia11.2024
Diploma in Imports And Exports - Logistics Management
Polytechnic of Colombia
Bogota, Colombia12.2023
Diploma in Logistics - Logistics Management
Polytechnic of Colombia
Bogota, Colombia12.2023
Modern Languages - Classical Languages And Literatures
ECCI University
Bogota, Colombia11.2022
Skills
- Customer Needs Assessment
- Warehousing Processes
- Progress Tracking
- Business Relationship Development
- Technical Project Management
- Motivational Leadership
- Strategic Planning
- Customer Service
- Freight Negotiation
Languages
Spanish
Native language
English
Advanced
C1
French
Upper intermediate
B2
German
Upper intermediate
B2
Timeline
Logistics Coordinator
Lean Solutions Group
02.2022 - Current
Customer Service Representative
EXL Service
09.2021 - 01.2022
Specialist in Marketing Management - Marketing, Colombia
ECCI University
Diploma in Imports And Exports - Logistics Management
Polytechnic of Colombia
Diploma in Logistics - Logistics Management
Polytechnic of Colombia
Modern Languages - Classical Languages And Literatures
ECCI University
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