Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Idiomas
Cronología
Generic
Laura Sofía Acosta Zambrano

Laura Sofía Acosta Zambrano

Resumen profesional

I am a person committed and passionate about my career in psychology, currently studying my next semester at the Corporación Universitaria Minuto de Dios.

Minuto de Dios University Corporation. I have solid skills in customer service, acquired through 3 years of experience in the field.

in the field. I consider myself communicative, empathetic and detail-oriented, qualities that allow me to provide exceptional service and establish meaningful connections with those around me.

establish meaningful connections with those around me. My focus on adolescent nutritional psychology reflects my interest in promoting healthy habits and improving the quality of life for adolescents.

in promoting healthy habits and improving quality of life from a holistic perspective.

Datos destacados

4
4
years of professional experience

Experiencia

customer service

Foundever
Bogotá, Bogotá D.C.
04.2021 - 11.2024

Focuses on customer service by managing daily contacts through calls, emails and chats. It includes problem resolution following protocols, personalized advice to ensure positive experiences, and meeting quality and productivity objectives. It also includes identifying needs, developing loyalty strategies, following up on claims and requested services, and providing information on products and services, always with a professional and empathetic approach.

Formación

Bachiller -

Instituto Técnico Ccomercial Cerros De Suba
Bogotá, DC
02.2008 - 11.2020

Curso de inglés -

Sena
Bogotá, DC
03.2020 - 05.2020

Psicología - Pregrado En psicología

corporación universitaria minuto de dios
Bogotá, DC
08.2022 -

Enfatiza tus habilidades clave

  • Customer service specialist
  • Flexibility and adaptability
  • Punctuality and commitment
  • Empathy
  • Punctuality and responsibility
  • Teamwork

Idiomas

Español
Idioma nativo
Inglés
Intermedio avanzado
B2

Cronología

Psicología - Pregrado En psicología

corporación universitaria minuto de dios
08.2022 -

customer service

Foundever
04.2021 - 11.2024

Curso de inglés -

Sena
03.2020 - 05.2020

Bachiller -

Instituto Técnico Ccomercial Cerros De Suba
02.2008 - 11.2020
Laura Sofía Acosta Zambrano