Laura Paola Lopez Meneses
Bogota
Summary
Tourism management professional with solid track record in engagement and operational efficiency , passionate about the service industry, I specialize also in optimizing operational processes within financial and factoring companies.
Hardworking and passionate person with strong organizational skills for any position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Verification Specialist
Summar Finnancial
09.2022 - Current
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Verified client information by analyzing existing evidence on file.
- Realized call to the broker due to confirm information on file
- Approved loads to process and purchase.
- Communicated with account executives
Financial Advisor for Canada
Scotiabank GBS
08.2020 - 09.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Managed bank accounts
- Facilitated financial request and help people with their accounts.
- Educated clients on financial topics and best practices in order to use apps and website.
Receptionist
Cosmos Hotel
04.2019 - 04.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Coaching and mentoring
- billing information
- customer service
Receptionist
Hotel Medellín Royal / NH Collection Medellín
01.2019 - 04.2019
- Check-in and check-out process
- Invoicing and payments
- Customer service
Events and Conventions Department Assistant
Intercontinental Hotel
02.2018 - 09.2018
- Customer service (national and international clients)
- Preparing quotes (commercial proposals)
- Event setup coordination for social and corporate events
- Sales forecasting for the department and preparation of weekly and monthly financial indicators
- Daily sales reporting
Education
Professional Degree - Hotel And Tourism Management
Externado University
Bogota09-2018
Certificate in Events Department - Certificate in Event Planning And Coordination
Externado
Bogota01-2020
Course - General English
Stafford House –Calgary
Canada11-2017
Skills
- Customer relationship management
- Patient communication
- Data review
- Customer service
Additional Information
SKILLS : BPM, HACCP, Opera Software
Languages
English
Professional Working
Logistical Support for a Large Events in Bogotá
Ipbes Coordination and Anato Congress
Timeline
Verification Specialist
Summar Finnancial
09.2022 - Current
Financial Advisor for Canada
Scotiabank GBS
08.2020 - 09.2022
Receptionist
Cosmos Hotel
04.2019 - 04.2020
Receptionist
Hotel Medellín Royal / NH Collection Medellín
01.2019 - 04.2019
Events and Conventions Department Assistant
Intercontinental Hotel
02.2018 - 09.2018
Professional Degree - Hotel And Tourism Management
Externado University
Certificate in Events Department - Certificate in Event Planning And Coordination
Externado
Course - General English
Stafford House –Calgary
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