Laura Nathaly Ruiz Quevedo
Travel Assistant
Bogotá
Summary
Experienced professional with 5+ years across diverse fields, skilled in documentation, organization, and decision-making. Strong background in team leadership and project management, dedicated to achieving company goals and ensuring customer satisfaction. Resourceful problem solver, adept at remaining calm under pressure, committed to continuous growth and skill acquisition for the benefit of the company.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Virtual Assistant
Hear Now
10.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Assist clients with hearing loss in filing claims with insurers to secure the compensation they deserve.
- Prepare detailed medical reports for each client to accurately represent their hearing loss and need for hearing devices.
- Conduct customer service calls to ensure clients have a smooth and satisfying experience with both our clinic and the devices they receive.
- Maintain regular communication with insurers to ensure timely acceptance and processing of client claims.
Qualification Specialist
Prestige Legal Solutions
06.2023 - 10.2024
- Conducted monthly data intake for 500 new cases, prioritizing accurate information for efficient data management
- Established strong client relationships during intake to improve data quality and retention, with a target conversion rate of 42% to retained clients
- Contributed to data-centric tasks including document filing, systematic follow-ups, and organization of client folders, improving data accessibility
Quality Assurance Manager
Furnished Finder
01.2020 - 03.2023
- Implemented data-focused processes, including verification and investigation procedures, to track customer interactions on the website
- Developed tracking files for improved internal statistical analysis, pinpointing and addressing ongoing issues
- Created customer service guides based on data-driven insights, facilitating accurate and efficient issue resolution
Travel Assistant
IGT Solutions
01.2019 - 01.2020
- Executed data-driven management in customer trip planning, including coordinating flights, providing transparent airline information, and securing suitable accommodations
- Successfully concluded sales transactions with a focus on each client's record, covering the entirety of the customer experience
- Provided exceptional customer service to every client to ensure a good experience and improve customer retention
Education
Technician in Administrative Assistance - Data and Business Analytics
Servicio Nacional de Aprendizaje SENA
01.2019 - 01.2020
Skills
Data Analytics
Organization and time management
Good and assertive communication
Microsoft office
Data entry
Attention to detail
Task prioritization
Certification
Data And Business Analytics
Timeline
Data And Business Analytics
11-2024
Virtual Assistant
Hear Now
10.2024 - Current
Qualification Specialist
Prestige Legal Solutions
06.2023 - 10.2024
Quality Assurance Manager
Furnished Finder
01.2020 - 03.2023
Travel Assistant
IGT Solutions
01.2019 - 01.2020
Technician in Administrative Assistance - Data and Business Analytics
Servicio Nacional de Aprendizaje SENA
01.2019 - 01.2020
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