Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Timeline
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LAURA NATALY SICACHA

LAURA NATALY SICACHA

Bogota

Summary

I am a person with comprehensive training, social awareness, and self-management skills, focused on achieving personal and group results. In this sense, I stand out for my organizational and interpersonal skills, which enable high-quality teamwork, focused on the application of my knowledge and the acquisition of new skills.

Overview

3
3
years of professional experience

Work History

Operations Supervisor

Teleperformance
08.2024 - 08.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Room Attendant

Xanterra Travel Collection, USA
05.2024 - 08.2024
  • I worked in Yellowstone National Park, where I was responsible for cleaning and maintaining guest rooms while ensuring high standards of hygiene and comfort. Additionally, this experience enhanced my intercultural communication skills and improved my English through daily interaction with coworkers and guests from diverse countries.

Bilingual Customer Experience Advisor

Scotiabank GSGlobales, Bogota
02.2023 - 04.2024
  • Analysis of customer needs providing information and guidance.
  • Application of the available tools to provide solutions for the benefit of the client.
  • Managed multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail in all tasks.

Customer Service Associate

ATENTO Colombia SAS, Bogota
08.2022 - 12.2022
  • Empathetic and smooth management of user complaints.
  • Timely attention according to the requirements of the client and the company.

Education

Bachelor Degree - Modern Languages

UNIVERSIDAD DISTRITAL FRANCISCO JOSE DE CALDAS
08-2026

Academic Bachelor - undefined

COLEGIO JOSÉ ACEVEDO Y GÓMEZ
01.2018

Skills

  • Proficiency in Office 365 tools
  • Root-cause analysis
  • Employee development
  • Performance improvement
  • Performance management

LANGUAGES

Spanish: Native
English: C1
German: A2

References

Mateo, Arango, Musician and Producer, 3043264866

Gabriel Tellez , Professional In Modern Languages, 3143391651

Timeline

Operations Supervisor

Teleperformance
08.2024 - 08.2025

Room Attendant

Xanterra Travel Collection, USA
05.2024 - 08.2024

Bilingual Customer Experience Advisor

Scotiabank GSGlobales, Bogota
02.2023 - 04.2024

Customer Service Associate

ATENTO Colombia SAS, Bogota
08.2022 - 12.2022

Academic Bachelor - undefined

COLEGIO JOSÉ ACEVEDO Y GÓMEZ

Bachelor Degree - Modern Languages

UNIVERSIDAD DISTRITAL FRANCISCO JOSE DE CALDAS

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LAURA NATALY SICACHA